Learn next steps after upgrading to AT&T Internet

Getting a new AT&T service installed? Here are some things you should know to help with the transition.

Order & registration

Order confirmation

You'll get a summary of your order, along with a confirmation of your service activation or tech installation date. Please make sure this info is correct.

Here’s an easy way to confirm what plan you have:

Go to your internet account.
Select Manage my internet to see your plan details.

FYI: If you’re interested in AT&T Fiber^® or other high-speed internet options, you can change your plan at any time. Plans are subject to availability in your area.

Passcode

You’ll also get an email or letter with a passcode. It is the same passcode you chose when you ordered your service. You’ll need this to register, so make sure to have it handy.

Register your AT&T Internet

Before your installation day, you can register at att.com/login with your account number and passcode. Keep in mind, your passcode is the one you set up when you placed your service order. You also got an email or letter with your passcode info.

Forgot your AT&T ID or password? Let’s find your ID or reset your password.
During registration, you’ll notice the Internet Terms of Service, which you have to accept to use the service. You can view them anytime at att.com/internet-terms.

Manage internet service

Use the Smart Home Manage app to view details about your new service.

Installation

Self-installation

If you’re installing your new service on your own:

Track your equipment: Check your email, voicemail, or text for an AT&T message that contains a link to track your equipment.
Wait for service activation: Activate your service after 2 p.m. on your service activation date.
Install your equipment: Disconnect your DSL equipment and install your new internet equipment using the instructions.

FYI: We recommend professional installation if you have a home alarm or health monitoring system. Call 800.288.2020 to schedule an installation appointment.

Professional installation

If a technician will be installing your service:

Check for appointment reminders. You’ll get email, voicemail, or text messages for appointment reminders. These messages contain the date and time the technician will install your new AT&T service.
Be available for the install. The technician will install your new equipment and help you through the registration process if you haven’t already registered. If you need to change your appointment, enter your order or account number to find a time that works for you.

Need to change your appointment? We know schedules change. Sign in to see or change your appointment or call 800.288.2020 and say change installation.

Account & billing

AT&T

You can manage your account online or use the AT&T app. Keep in mind, compatible device and account registration required. Data and messaging rates may apply for app download and usage.

Check your order status. Find out where your order is, when your service will start, and what to do afterwards.
Check or change appointments. Confirm when your technician will arrive, if we’re installing it. Or, if necessary, reschedule your appointment.

Manage your accounts with one AT&T ID. If you have other AT&T services link them with your new service.

Your AT&T bills

Look for your new bill. Once your new AT&T internet service is set up, you'll have a new account. This means you’ll receive a new bill for your upgraded internet service that’s separate from your AT&T DSL and/or home phone service bill.
Pay your final bill for any current services if you’re not on AutoPay. You'll receive a final bill for any discontinued services.

Set up AutoPay

Make sure to set up new AutoPay arrangements. Also, pay the final bill for your old services.

Choose your payment method. Any previous payment methods used for AutoPay arrangements won’t carry over to your new account. Manage AutoPay
Get help managing your accounts. We’re here if you need us. Call us at 800.288.2020.

Last updated: February 26, 2026

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