Gateway status lights

Every light on your Wi-Fi gateway has a purpose. Learn what each light means and how to use them to troubleshoot network issues.

Learn the meaning of your Wi-Fi gateway lights

The following chart explains each status light and what it means.
Status lightColor and stateDescription
Solid greenThe power is on.
Flashing greenThe gateway is starting.
Solid amberA software update is in progress. Don't unplug the power or remove the battery until the update is complete.
Solid redThe gateway or power supply may be malfunctioning.
BatterySolid greenThe battery is installed, but the gateway isn’t currently using battery power.
Flashing greenThe battery is charging.
Flashing amberThe gateway is running on battery power.
EthernetSolid greenA device is connected to an Ethernet port.  
Flickering greenData traffic is passing to or from a device connected to the Ethernet port.
Wi-FiSolid greenA device is connected to the gateway using a wireless connection. 
Flickering greenData traffic is passing to or from a device using a wireless connection.
Home PNANot used.
Phone 1Solid green A phone is connected and registered. 
Flashing greenThe associated phone line is active.
Phone 2Not used.
USBNot used.
Broadband 1Solid greenThe gateway is connected to our network.
Flashing greenThe gateway is trying to connect to our network.
Flashing green and redThe gateway tried to connect to our network for more than 3 minutes.
Flashing redThe gateway can't connect to our network.
Broadband 2Not used.
ServiceSolid greenThe gateway has obtained an IP address from our network. The broadband connection is up and active. 
Fast flashing greenThe gateway is trying to obtain an IP address. 
Slow flashing greenOur network isn't responding, the gateway is configured incorrectly, or there's an authentication failure. 
Solid redInternet service authentication has failed. 
Last updated: March 13, 2023

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