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Get help with AT&T OneConnect

Enjoy both wireless and internet service from AT&T with one set monthly price. There’s no annual contract, so you can cancel anytime.

What to know

OneConnect details

AT&T OneConnect1 includes AT&T wireless and internet services for a flat monthly price, including taxes and fees. To get this subscription-based plan, you must:

  • Live at an eligible AT&T fiber home internet address
  • Activate an unlocked, eSIM-compatible wireless device for each line on your new plan

Want to transfer your number from your current provider? No problem, we can help with that.

FYI: If you also have an active AT&T wireless account, you’re eligible if your device is paid off and you’re OK with changing your phone number. Otherwise, you’re not eligible for this service right now.

Ready to get started?

  1. Go to att.com/oneconnect.
  2. Enter your address to confirm fiber home internet availability.
  3. Choose your plan.
    • Individual: 4 total devices (1 phone and up to 3 tablets or watches) with up to 1 Gig fiber home internet
    • Duo: 6 total devices (2 phones and up to 4 tablets or watches) with up to 1 Gig fiber home internet
    • Family: 20 total devices (10 phones and up to 10 tablets or watches) with up to 1 Gig fiber home internet
  4. Enter your credit or debit card. We’ll use this for your automatic monthly payments.
  5. Follow the prompts to create your account and set up your services.

Important: Make sure you choose the right plan. You can’t change it after you activate your service, at this time.

What you get

Wireless: Includes unlimited talk, text, and data on your phone and tablets or watches in the United States, Puerto Rico, and the U.S. Virgin Islands

  • Activation: Bring your own unlocked, eSIM-compatible phone
  • Mobile security: AT&T ActiveArmor® mobile security
  • Features: Voicemail and AT&T NumberSync®

Fiber: Up to 1 Gig fiber home internet service that includes a Wi-Fi® gateway and up to two Smart Wi-Fi extenders

  • Installation: Self-setup or professional installation (depending on location)
  • Internet security: AT&T ActiveArmor internet security
  • Internet backup: Requires the AT&T Smart Home ManagerSM app

See all important details

Set up

Register your account

Check the email AT&T sent to the address on your order. Select the registration link to start the process. This is the same link found on the thank you page.

Activate your wireless phone

When you turn on your phone, you’ll be prompted to activate your eSIM. Don’t see anything? Go to att.com/activations/activatewireless and follow the prompts.

If you run into an error, wait a few minutes and try again. If it still doesn’t work, select chat, when available.

Set up AT&T fiber home internet

When you’re all set with your wireless service, schedule your internet installation or set up your activation, so your account is fully set up.

FYI: If you don’t install your internet, you’ll still be charged the full monthly rate of your selected plan.

Manage your account

Account

Go to your account overview to manage your wireless and internet accounts.

Payments

Your payment center shows your payment history and AutoPay details. You can change your payment method if needed. If AT&T can’t process your credit or debit card, we’ll notify you three times and try processing your payment up to six times. If payment still doesn’t go through, we’ll cancel your services.

FYI: Your 30-day subscription period begins when you activate your phone.

Profile

Go to your account profile to manage your settings, permissions, privacy settings, and more. You can also define who can manage your AT&T account online.

Usage

Go to your Usage center to check your wireless and internet usage. You can also review a detailed log or run a filter to get more info.

Cancel service

You can only cancel your fiber and wireless online.1

  1. Go to the orders page.
  2. Select Continue to sign in and enter your ID and password.
  3. Find and select your OneConnect order.
  4. Select Cancel my order or Cancel my service. If you already activated your service, it’ll stay active through the end of your subscription period.

FYI: Drop off your equipment at a UPS store. Be sure to have your order number handy. Get detailed info

See all important details

What fiber speeds are available for plans under AT&T OneConnect?
The Individual, Duo, and Family plans require and include up to 1 Gig fiber home internet. If it isn’t available at your address, or if you already have AT&T Fiber, you won’t be able to sign up for a subscription.
Can I use AT&T OneConnect outside of the United States?
No. The plans under AT&T OneConnect only work in the United States, Puerto Rico, and the U.S. Virgin Islands.
What wireless add-ons can I get with plans under AT&T OneConnect?
Right now, there aren’t any add-ons available for plans under AT&T OneConnect.
If I have AT&T Wireless, can I switch to OneConnect?
Yes, in some cases. If you have AT&T wireless service, you must:
  • Pay off any current AT&T Installment Plans
  • Bring and activate your own eSIM-compatible device for each line on your new plan
  • Request a new phone number

Note: Existing AT&T wireless numbers can’t be transferred into AT&T OneConnect.
Can I get a new phone after I subscribe to AT&T OneConnect?
Currently, you can’t upgrade your device. You’ll be able to get a new device in the near future.
Can I switch plans under AT&T OneConnect?
Yes, you can switch plans. To get started, go to Change my plan to upgrade. In the near future, you’ll also be able to downgrade. Any changes are immediate.
After I subscribed to OneConnect, can I switch to AT&T Wireless?
No. You can’t switch from AT&T OneConnect to AT&T Wireless.
Last updated: April 27, 2026

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