Find out how to return your AT&T equipment

Learn how to send back your AT&T Internet, AT&T Fiber, AT&T Internet Air, Fixed Wireless Internet, or U-verse TV equipment.


Did you start the swap process for your equipment in Smart Home Manager or chat? Have you already spoken to an agent about your return? Based on your service and equipment, what you have to return may vary. Check your email for what you’re required to send back and next steps.

FYI: If you’re expecting an email but don’t see it, check your spam or junk folders.

What to return

While each return process may be different, we have a general list of what you should send back and what you can keep.

ServiceWhat you returnWhat not to return
AT&T Internet
& AT&T Fiber
  • Wi-Fi® gateways: BGW320, BGW210
  • Wi-Fi extenders: AirTies 4971 (if they're included as a part of your Extended Wi-Fi Service)
  • Power supply
  • Wall-mounted equipment like Ethernet jacks, Fiber jacks, or Optical Network
    Terminals (ONTs) that may be found in closets, garages, attics, or outside your home
  • Equipment you own 3rd party (non AT&T) extenders, HDMI cables, or Ethernet cables

FYI: Don't remove or unplug wall-mounted equipment.

AT&T Internet Air
  • All-FiTM Hub
  • All-Fi Booster
  • Power supply

Equipment you own like extenders, HDMI cables, or Ethernet cables

Fixed Wireless Internet
  • Wi-Fi gateway
  • Power supply
Antenna and accessories like the mount and pole
AT&T Phone – Advanced (AP-A)
  • AP-A VAB-01 device
  • Power supply
Phones or handsets you own
U-verse® TV
  • All receivers
  • All remote controls

Have DIRECTV®? Learn about equipment and return fees

Need help identifying your equipment?

Learn about AT&T internet equipment


  • To avoid a fee, return your undamaged equipment within 21 days of the service change or disconnect date.
  • If the returned equipment is damaged due to abuse, we may add a damaged equipment fee to your bill.


Last updated: May 17, 2024

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