Get info about your final DSL and home phone bill

Find out what’s included on your final bill. Also, you’ll get a final bill the next bill period after you disconnect your service.

DETAILED STEPS

What your final bill includes

Your total amount due, including any past due amounts and current charges. You’ll also see services, fees, and taxes billed in advance and any applicable credits.
The date your final payment is due.
The date we’ll disconnect your service and the disconnection order number.

We’ll remove all local services, promotions, and affiliate services.
We bill local services in advance, but you’ll see credits for any unused days on your final bill .
We bill other services, like AT&T Internet and DIRECTV, after the service is provided. You’ll see these charges on your final bill. Or, you may get a separate bill for them.
Once we disconnect your service, you won’t be able to pay your final bill online or with the app.
Want to make a special arrangement? Contact us
Have a credit on your account after your final bill? You’ll get a refund check in the mail within 3 to 6 weeks.

Last updated: April 2, 2019