Learn about your 2Wire 2701
Get details on using your 2Wire 2701 to connect to the internet and find help for common issues.
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Internet equipment
2Wire
2701 HGV-B (Black)
KM1010308-slctrgrp_2w2701hgvb
Status lights
Every light on your 2Wire 2701 has a meaning. Learn what each light means and how to use them to troubleshoot network problems.
Power light
- Green (solid): Power is on.
- Red (solid): Power on or self-test failed, or the gateway has malfunctioned.
- Off: Power is off, or gateway isn’t getting power.
Ethernet light
- Green (solid): A computer or device is connected to an Ethernet port.
- Green (flashing): There’s activity from a device connected to an Ethernet port.
- Off: Nothing is connected to an Ethernet port, or the gateway is off.
Wireless light
- Green (solid): A computer or device is connected by Wi-Fi® to the gateway.
- Green (flashing): There’s activity from a device connected through Wi-Fi.
- Off: Nothing is connected by Wi-Fi or the gateway is off.
DSL light
- Green (solid): Gateway is connected to DSL.
- Green (flashing): Gateway is attempting to sync with DSL.
- Red (solid): Gateway failed to sync three times. Possible hardware failure. Contact tech support.
- Off: No DSL signal or gateway is off.
Internet light
- Green (solid): Gateway is connected to the internet.
- Green (flashing): Gateway is connected to the internet, and data traffic is passing through it.
- Red (solid): Gateway can’t connect to the internet.
- Off: Gateway cannot connect to the internet.
Wi-Fi info
Find Wi-Fi info
Get your Wi-Fi® name and password to connect devices to your network. Look for a sticker with your Wi-Fi name and password.
Manage Wi-Fi security
Your Wi-Fi gateway comes with the security On and set to WEP (Wired Equivalent Privacy) by default. If you have changed the security to Off or just want to switch between WEP and WPA (Wi-Fi Protection Access) security, we can help with that.
- Go to your gateway settings.
- Select Home Networks, then Edit Settings in Status at a Glance: Wireless Settings.
- Make sure Enable is checked.
- Choose WPA-PSK and WPA2-PSK from the Authentication menu.
- Select Use custom pass phrase.
- Enter a new Wi-Fi password in the Key field.
- For 64-bit encryption: Enter a 10-digit password of numbers and letters a-f or A-F.
- For 128-bit encryption: Enter a 26-digit password of numbers and letters a-f or A-F.
- Select Save.
Once you have successfully enabled or updated your Wi-Fi network security, you’ll need to connect all your Wi-Fi devices with the new password information.
Advanced settings
Hide Wi-Fi name
Important: Before following these steps, be sure to store your Wi-Fi network name and password in a safe location. You’ll have to manually enter them after your network name is hidden.
- Go to your gateway settings.
- Select Home Networks and then Wireless Settings.
- Uncheck the Enable SSID Broadcast box on the Configure Wireless Network screen.
- Select Save.
MAC address filtering
Set up your Wi-Fi gateway so that it only connects to devices by MAC address. This makes your connections more secure. When you turn on MAC address filtering, only devices that you select can connect to your network.
FYI: Make sure you have the MAC address for each device you want to access your Wi-Fi home network. Every device will have its own process to find its MAC address. Check your service documentation or manufacturer’s website for detailed instructions.
- Go to your gateway settings.
- Select Home Network, then Wireless Settings.
- Choose Edit Mac Filtering in Configure Wireless Network.
- Check Enable.
- Enter the MAC address for each device you wish to allow network access and select Add to List.
- Select Save.
Port forwarding
When you set up port forwarding, you set up rules to tell the gateway to route data sent or received on a port to a specific IP address on your home network.
Important: Use port forwarding with caution. It may allow others to access devices in your home without your knowledge.
To open a port for user-defined applications:
- Go to your gateway settings.
- Select Settings, then Firewall.
- Choose Applications, Pinholes and DMZ. If you get a warning message, restart your Wi-Fi gateway. Then, continue with these steps.
- Find Select a Computer and choose the device name or IP address for the device you wish to open a port for.
- Look for Edit firewall settings for this computer and select Allow individual application(s).
- Choose the application from the list and select Add to move it to Hosted Applications. If your application isn't in the list:
- Select Add a new user-defined application.
- Enter a name for the application or device in Application Name.
- Select the appropriate Protocol button.
- Enter the port(s) you wish to open for From and To.
- Leave Protocol Timeout and Map to Host Port blank unless you want to define manually.
- Choose the Application Type you're setting up for port forwarding. If your device or application isn't listed, leave it set at None (Default).
- Select Add Definition. Repeat as needed.
- Select Back when all applications have been added. Your new applications will display in the Applications list.
- Select Done when your selections are in Hosted Applications.