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Restart your Wi-Fi gateway or modem

Learn how to restart your Wi-Fi gateway or modem to get your internet up and running.

Reboot Gateway Card

Restart your gateway or modem manually

  1. Unplug the power cord from the back of your gateway or modem. If you have: 
    • An internal battery backup, remove it
    • DSL, unplug the phone cord from your modem or gateway
  2. Wait 20 seconds.
  3. Put the internal battery back in if you have one. 
  4. Plug the power cord back in. If you have DSL service, reconnect the phone cord.
  5. Wait up to 10 minutes for the gateway or modem to restart and your Broadband light to turn solid green.

Use Smart Home Manager to restart your gateway

First, make sure you have a gateway that is compatible with Smart Home Manager:
  • Arris NVG599
  • BGW210
  • BGW320
  • Motorola NVG589
  • Pace 5031NV 
  • Pace 5168 
  • Pace 5268AC 
  • 2Wire 3600HGV 
  • 2Wire 3801HGV 
  • 2Wire 3800HGV-B
  1. Sign in to Smart Home Manager and select Network.
  2. Scroll to and select Home Network Hardware.
  3. Select Wi-Fi Gateway and then Restart.
  4. Select Restart again.


Try connecting to the internet after restarting your gateway.

If you still have problems, make sure your device isn’t defective. Learn about the status lights on your gateway or modem

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