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Find outages affecting your area

Experiencing issues or outages with your internet or DSL service? Here are ways to discover the problem and get back online.


Find possible outages in your area

Check your account for outages or find out if there’s an outage in your specific area. If you sign in, we can also troubleshoot your devices and services for issues.Check it

Reset your modem or gateway

If you're having trouble connecting to the internet, and not an outage, sometimes a system reset will get you going again. Reset the receiver by holding down the POWER button on the front of the receiver for 10 seconds. The reset takes 5 to 8 minutes. If you have multiple receivers, reset your wireless gateway by unplugging it from its power source. Wait a few minutes, then plug it back in.

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Community forums

Have questions about your Internet service? Explore our community forums for answers.