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Every light on your Wi-Fi gateway has a meaning. Learn what each light means and how to use them to troubleshoot network problems.
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Modem / gateway
WATCH AND LEARN
|Power||Solid Green||The power is on.|
|Flashing Green||The gateway is starting.|
|Orange||Software update is in progress. Do not disconnect power until the update is complete.|
|Red||The gateway or power supply may be malfunctioning.|
|Ethernet||Solid Green||A computer or other device is connected to an Ethernet port.|
|Flickering Green||There is activity from devices connected to an Ethernet port. The flickering of the light is synchronized to data traffic.|
|Wireless||Solid Green||A computer or other device is connected to the gateway using a wireless connection.|
|Flickering Green||There is activity from devices connected using a wireless connection. The flickering of the light is synchronized to data traffic.|
|Phone 1 & 2||Solid Green||A phone is connected and registered.|
|Flashing Green||The associated phone line is active.|
|Broadband||Solid Green||The gateway is connected to the provider network.|
|Flashing Green||The gateway is trying to connect to the service provider network. The light might flash for a few moments while the gateway connects.|
|Flashing Green and Red||The gateway has been trying to connect to the service provider network for more than three minutes.|
|Flashing Red||The gateway cannot connect to service provider network or no DSL signal is detected.|
|Service||Solid Green||The gateway has obtained an IP address from the service provider network. The broadband connection is up and active.|
|Fast Flashing Green||The gateway is attempting to obtain an IP address.|
|Slow Flashing Green||The service provider network is not responding, the gateway has been configured incorrectly, or there was an authentication failure.|
|Red||Internet service authentication has failed.|
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