Troubleshoot your U-verse TV remote control

Access the U-verse TV TS&R tool
If you have U-verse TV service, you can use our Troubleshoot & Resolve tool on your TV. From the U-verse TV remote control:

1. Choose Menu.
2. Select Help, and then Information.
3. Select Troubleshoot & Resolve.
4. Choose OK.
5. Select TV, then choose Remote Control.
6. Select Troubleshooting, then follow the prompts.

Note: The S20 and S30 remote controls are completely identical in functionality. The only difference is all the buttons on the S30 model are backlit. Please follow the S20 instructions for the S30 remote.

Quick fix tips
Here are some suggestions for troubleshooting your U-verse TV remote control:

• Check the mode buttons: For most remotes (except the S20 and S30), press the AT&T mode button on your U-verse TV remote to control your U-verse TV receiver. This lets you use the Menu, Channel Guide, and change channels. To control your TV’s basic features, like the settings, press the TV mode button. Use the DVD mode button to control your DVD player. The AUX mode button is for other devices you may have.
• Check the batteries: When you press the AT&T button located at the top of the remote control, the button should shine brightly. If the button does not shine, change the batteries.
• Keep some space between the receiver and the TV: Some newer TVs have backlights that can sometimes block the remote control signal. To help your remote work better, leave some space between your TV and your U-verse TV receiver.
• Aim the remote: Your U-verse TV remote control is sending signals to your receiver. Aim the remote control directly at the receiver, not at the TV or another device. Clear any obstructions between the remote control and the receiver. The remote control works at maximum distance of about 20 feet, so make sure you are within that range.
• Check cables: Check for a snug and secure connection of the video cables between your TV, Gateway, and your receiver. Also, make sure your TV's input settings match the type of cable you are using.
• Restart your receiver: Hold down the POWER button for 10 seconds then press it again to restart. This process will take 5-8 minutes and will impact any DVR recordings in progress.
• Replace your remote.: Need to replace your U-Verse TV remote control? You can order a new remote online.