Showing Content for | Change your ZIP Code

Enter another ZIP to see info from a different area. X | >

!We can't find that ZIP Code. Try again.

Self-install Phone

Learn how to set up and install your new digital phone service.


ArticleINSTRUCTIONS & INFO

Requirements for self-installation

Install your own digital phone service if:
  • You have existing AT&T Internet or U-verse TV.
  • You are able to complete the installation within 5-7 days of the service activation date.
  • You have located your gateway.
  • You don't have a monitored home alarm system connected to your phone.
  • You don't have a wired Medical Alert device.

Note:
You don't need working phone jacks in your home.
Show more

Before installation

Prior to your service activation, be sure you have the following:
  • Phone self-installation kit: After ordering your service, track your AT&T installation kit at ups.com. You'll receive it a day or two before your service activation date. The kit includes instructions and equipment (you'll need to provide the phone). Take a moment to familiarize yourself with the contents of the kit.
  • Account information: You'll need your Primary Member ID, password, account number, and four-digit passcode for installation.
  • Passcode: You'll receive a four-digit passcode by mail, email, or from a representative, depending on how you initiated service. This passcode is separate from the password used to sign in to myAT&T.
Show more

At time of installation

Install your equipment on or within 5-7 days of the service activation date.

Note: While installing your new digital phone service, other services will be temporarily interrupted. If you have a mobile phone, charge it in advance in case you need to make a call.
  • Install Phone when you have at least 30 minutes to spare.
  • Follow the instructions in the self-installation kit to install your service.
  • Keep your Primary Member ID, password, account number, and four digit passcode handy.
  • Wait until you have successfully installed your Phone equipment before cancelling old services.

Below is an example of a completed setup. Your connections may vary.

Phone Self-Installation Diagram

Additional resources

User guides
Select the Phone tab to find guides for installing your Wi-Fi gateway for digital phone service.

Restore dial tone
If you don’t have a dial tone or you are getting a phone line echo, try our tips or the Troubleshoot & Resolve tool to help resolve the problem.
Show more

Did you get the help you needed?

Great! We're so glad we could help.

We're sorry that didn't solve your issue.

Thanks for your feedback!


Community discussion

Explore the phone forum

Ask questions. Get answers. Help others. Join the conversation!