Install your equipment on or within 5-7 days of the service activation date. Note
: While installing your new digital phone service, other services will be temporarily interrupted. If you have a mobile phone, charge it in advance in case you need to make a call.
- Install Phone when you have at least 30 minutes to spare.
- Follow the instructions in the self-installation kit to install your service.
- Keep your Primary Member ID, password, account number, and four digit passcode handy.
- Wait until you have successfully installed your Phone equipment before cancelling old services.
Below is an example of a completed setup. Your connections may vary.
Additional resourcesUser guides
Select the Phone
tab to find guides for installing your Wi-Fi gateway for digital phone service
.Restore dial tone
If you don’t have a dial tone
or you are getting a phone line echo, try our tips or the Troubleshoot & Resolve tool to help resolve the problem.