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See if your damaged device is covered by warranty

Learn what physical or liquid damage voids the warranty on your wireless device.

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Understand warranty exchange guidelines

If your device doesn't show signs of physical or liquid damage, you may be eligible for a replacement device.

Damage examples not covered by a warranty

Physical damage

If your device has physical damage, check with the device manufacturer. Some manufacturers may exchange or repair your device. Or, if you have an AT&T Pre-Owned device that you bought online from us and have a cosmetic blemish, it might be covered.

Otherwise, if your device has any of these damages, it won’t be covered by the manufacturer’s warranty. If you return a device with any of these signs, we’ll charge you the total sales price of the replacement device. Plus, we’ll return your damaged device to you. See physical damage examples (PDF, 357KB)
  • Device frame or body
    • Cracked or damaged frame
    • Missing screws, keys, or buttons
    • Unapproved device modifications, like a different device case, paint, decals, or other non-manufacturer changes
  • Screens
    • Cracked, shattered, or chipped device screen
    • Deep gouges or scratches on the device screen or case
    • Discolored display
  • Device charger port or connector
    • Bent, broken, or loose device charger port or connector
    • Corroded or discolored charging port or connector

Liquid damage

If your device has liquid damage, check with the device manufacturer. Some
manufacturers may exchange or repair your device. Otherwise, the manufacturer’s
warranty doesn’t cover liquid damage.

Have an Apple® device? Go to Apple Support. Liquid damage to iPhones or iPods isn‘t covered by warranty. We don’t support warranty exchange of Apple products.

If you return a device with a liquid damage indicator that’s triggered, missing, or damaged, we’ll charge you the total sales price of the replacement device. We’ll also return your damaged device to you. See liquid damage indicator examples (PDF, 208KB)

Liquid damage indicator color
  • White - the device hasn’t been exposed to liquid
  • Purple with hashmarks - the device hasn’t been exposed to liquid
  • Red or reddish pink - the device was exposed to liquid

Liquid damage indicator location
You can typically find the liquid damage indicator for a device:
  • Behind the battery cover, on the device
  • Within the battery compartment
  • In the SIM tray (for devices with sealed batteries)
Good to know: Some devices might have a secondary liquid damage indicator on the battery.

Replace device

If your device doesn’t have any physical or liquid damage, you can exchange your device under warranty.

If it does have physical or liquid damage and the device manufacturer won’t exchange or repair it, the damaged device isn’t covered by a warranty. You might be able to file an insurance claim or upgrade your phone or device.
Last updated: August 17, 2021

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