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[Home](https://www.att.com/) 2. [Support](https://www.att.com/support/) 3. [AT&T Wireless](https://www.att.com/support/wireless/) # See if your device is covered by warranty Learn what physical or liquid damage voids the warranty on your wireless device. * * * ## Replacing Broken Screens and Accessories If your phone’s screen is damaged, or if you have a malfunctioning accessory, you have options. This video covers: accessory warranty, device manufacturer warranty, manufacturer repair, Device Protection, upgrading your phone, and bring your own device.  Replacing Broken Screens and Accessories 2:39 * * * ## Understand warranty exchange guidelines If your device doesn't show signs of physical or liquid damage, you may be able to get a replacement. ## Damage not covered by warranty ### Physical damage If your device has physical damage, check with the manufacturer. Some manufacturers may exchange or repair your device. Or, if you have an AT&T Pre-Owned device that you bought online from us, and it has a cosmetic blemish, it might be covered. Otherwise, if your device has any of these types of damage, it won’t be covered by the manufacturer’s warranty. If you return a device with any of these signs, we’ll charge you the total sales price of the replacement device. Plus, we’ll return your damaged device to you. [See physical damage examples (PDF, 357KB)](https://www.att.com/scmsassets/images/support/wireless/physical-damage-indicators.pdf "Link opens in the same window") - Device frame or body - Cracked or damaged frame - Missing screws, keys, or buttons - Unapproved device changes, like a different device case, paint, decals, or other non-manufacturer changes - Screens - Cracked, shattered, or chipped screen - Deep gouges or scratches on the screen or case - Discolored display - Device charger port or connector - Bent, broken, or loose charger port or connector - Corroded or discolored charging port or connector ### Liquid damage If your device has liquid damage, check with the device manufacturer. Some manufacturers may exchange or repair your device. Otherwise, the manufacturer’s warranty doesn’t cover liquid damage. Have an Apple® device? Go to [Apple Support](http://support.apple.com/kb/HT3302 "Link opens in a new window"). Liquid damage to iPhones or iPods isn‘t covered by warranty. We don’t support warranty exchange of Apple products. If you return a device with a liquid damage indicator that’s triggered, missing, or damaged, we’ll charge you the total sales price of the replacement device. We’ll also return your damaged device to you. [See examples of liquid damage indicators (PDF, 208KB)](https://www.att.com/scmsassets/images/support/wireless/Liquid_damage_indicators.pdf "Link opens in the same window") __Liquid damage indicator color__ - White: The device hasn’t been exposed to liquid. - Purple with hashmarks: The device hasn’t been exposed to liquid. - Red or reddish pink: The device was exposed to liquid. __Liquid damage indicator location__ You can typically find the liquid damage indicator for a device: - Behind the battery cover, on the device - Within the battery compartment - In the SIM tray (for devices with sealed batteries) __Good to know:__ Some devices might have a secondary liquid damage indicator on the battery. ## Replace device - If your device doesn’t have any physical or liquid damage, you can [exchange your device under warranty](https://www.att.com/support/article/wireless/KM1044996 "Link opens in the same widow"). - If it has physical or liquid damage and the device manufacturer won’t exchange or repair it, the damaged device isn’t covered by a warranty. You might be able to [file a device protection claim](https://www.phoneclaim.com/att/ "Link opens in a new window") or [upgrade your phone or device](https://www.att.com/upgrade "Link opens in the same window"). Last updated: April 29, 2025 * * * ## Browse topics Activation, setup, transfer & unlock Apps, features & voicemail International Network & hotspots Plans & device protection Upgrades, orders & installment plans Ready, set, go! Activate your device, set it up on our network, and transfer your contacts and info. Activate Setup Transfer Unlock ### Did you get the help you needed? 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