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Unlock your AT&T phone or device

Learn how to unlock your AT&T phone, Android tablet, or mobile hotspot. iPads and wearables are already unlocked.


INSTRUCTIONS & INFO

Submit a request to unlock a device

  1. Go to att.com/deviceunlock.
  2. Select Unlock your device and follow the prompts.

Not an AT&T customer? No worries. We can help you unlock your device even if you haven't signed up with yet. As long as you have an eligible device that works on our network, you're covered.1

Trying to unlock your device screen? Find out how

Check your request status

  • Check your email (including spam or junk folders) or text messages for updates and instructions. If you don't have a wireless phone account, you have to select Confirm request on the email we sent youl.
  • Go to att.com/deviceunlock/status and follow the prompts.
Good to know:
  • It usually takes a few minutes to approve your request, but may take up to 48 hours. Don't have a wireless phone account? Make sure you select Confirm request on the email we sent you.
  • If you can’t find the email or text message we sent you, submit another request and we’ll resend it.
  • If we don’t approve your request, it’s probably because your device isn’t eligible to be unlocked. Review the list of eligibility requirements
  • If your device isn't eligible to be unlocked, and you're traveling internationally, choose an AT&T International Plan.
  • iPads® and wearables are already unlocked, so you don't have to submit an unlock request for them.

Get instructions to unlock your device

Once your request is approved, check your text messages or email for instructions and an unlock code, if a code is required. iPhones don't have unlock codes. Find out how to unlock your device (PDF, 572KB)

Lose your unlock code? Resubmit the request and we'll resend it to you.

See all important details
Quick answer
FREQUENTLY ASKED QUESTIONS

What if I’m on active military and I need to unlock my device?

Is my device ready to be unlocked?

Do I have to unlock my device to travel internationally?

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