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- Support
- Wireless
- Activation, setup & unlock
- Unlock
- Unlock your AT&T device
Unlock your AT&T device
Learn how to submit an unlock your request so you can use your AT&T phone, Android tablet, or mobile hotspot so you can use it on another wireless network. iPads and wearables are unlocked.
FREQUENTLY ASKED QUESTIONS
What do I need to unlock my device?
Do I have to unlock my device to travel internationally?
INSTRUCTIONS & INFOSubmit a request to unlock a device
- Go to att.com/deviceunlock.
- Select Unlock your device and follow the prompts to submit your request.
Heads up:
- We can help you unlock your device whether you have our wireless service or not. As long as you have an eligible device that works on our network, you’re covered.
- You’ll also need a personal unblock key (PUK) code to unlock your SIM card. Find out how to get your PUK code
- Trying to unlock a screen on your device? Check out this info about device security
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Confirm your unlock request status
Here’s how to track the status of your request:
- Check your email or text to see if we approved your unlock request. If you don’t see an email, check your spam folder.
- Go to att.com/unlockdevicestatus and follow the prompts.
- It can take us up to 48 hours to confirm your eligibility after you submit your unlock request.1
- If you don’t follow the link in your confirmation email within 24 hours, we’ll have to cancel your unlock request, and you’ll have to start over.
- If your request wasn’t approved, your device may not be eligible to be unlocked. Check out the full list of eligibility requirements
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Get instructions to unlock your device
Once your request is approved, check your email for customized instructions. This email also includes your unique unlock code, if applicable. You can also find these detailed instructions to unlock your specific device (PDF, 448KB).
See all important details
See all important details
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