Return or exchange a new device or accessory

Learn how to return your device or accessory. You can get a refund or exchange it for a new one during the return period.

Check out our return policy

Review the AT&T Wireless return policy to find out about our return and exchange period, refund info, restocking and return fees, and more.1

Get the device ready to return

Be sure to follow these instructions, or we may have to charge you the full cost of your device. Make sure you:
  • Back up your device.
  • Disable security features like Find My iPhone or Find My Mobile for Android.
  • Sign out of any cloud services.
  • Remove all passwords and user locks.
  • Erase all personal data like contacts, photos, and videos.
  • Remove any accessories or memory cards.
  • Reset the device to factory settings.
  • Remove your SIM or delete your eSIM.

Want detailed steps? Go to Device Support and choose your device, then look for the desired task. (if you need eSIM details, look for eSIM in Device info.)

Or, check out Apple Support: What to do before selling or giving away your iPhone, iPad, or iPod touch.

Exchange or return a new device

  • You can return or exchange a device during the 14-day return period. To start the process, contact us through online chat or 800.331.0500.
  • For 15 days or more, a refund is subject to the manufacturer’s warranty period.
Want more info? Go to our return policy and watch the Returning your device video. Also check out the Consumer returns section for specific return details.

See all important details
Last updated: January 13, 2023

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