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Transfer wireless billing responsibility

Find out how to transfer billing responsibility for a wireless number.

Quick answer
FREQUENTLY ASKED QUESTIONS
How do I transfer billing responsibility online?
What should I do before I transfer billing responsibility?
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ArticleINSTRUCTIONS & INFO

How to transfer billing responsibility

Detailed steps

Have an Unlimited Your WaySM or AT&T 4GBSM plan? You’ll have to go to a store with the person accepting the transfer or call us to transfer your billing responsibility. Otherwise, follow the steps to make the transfer request online.
  1. Go to att.com/tobr.
  2. Select Transfer of Billing Responsibility.
  3. If you use your ID to manage more than one account, select the wireless account you want to transfer.
  4. Choose the numbers you want to transfer (make sure each phone can get texts).
  5. Enter the requested info and select Continue. 
  6. Confirm the numbers you want to transfer and accept the transfer terms.
  7. Complete the info to get a 6-digit personal identification numberand select Submit.

Heads up: Give the new owner the email address you used to submit the transfer and the wireless number you want to transfer. They have 14 business days to accept billing responsibility and finish the transfer process.
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Account and billing info

  • You can transfer one line or several. 
  • You can’t transfer any rollover minutes or rollover data.
  • If the account has any installment plans, you can transfer them pending a credit evaluation of the new owner. Learn how to pay off an installment plan.
  • The remaining balance on any accessory installment plans has to be paid.1 
  • You’ll get a prorated bill for the time the service was active in your name. 
  • Your plan and features may change depending on your original account agreement. For example, if you have multiple lines, but only one is left after you transfer billing responsibility, you may have to choose a new agreement.

If you have a combined bill

  • Be sure to separate a service before you transfer billing responsibility for it.
  • If you transfer billing responsibility for all of your services, the bill will automatically de-combine.
  • You can combine your bill again after 2 bill periods by contacting us. You'll get separate bills until then. 
  • The new account owner can’t reestablish a grandfathered combined bundle.

New ownership

  • We’ll put billing responsibility in the new owner's name, using their credit info.
  • The new account owner accepts responsibility for the wireless account, monthly bill, and contract (if applicable). 
  • The new account owner gets any upgrade eligibility that applies to the transferred lines

Learn about the steps and requirements that apply to the new owner

See all important details
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