Check your wireless usage

Learn how to view your wireless talk, text, and data usage; how usage is billed; and why you might experience overage charges.

Info

Wireless usage includes:

  • Talk usage displays all outgoing and incoming phone calls, call time, call length, and type of call (network or Wi-Fi® calling).
  • Text usage shows the phone numbers, type of message sent, and time sent or received if made using the cellular network. Don’t see all your texts on your log? Apple® iMessages and Android® Advanced Messaging are sent over Wi-Fi or cellular network and won't show in your text logs. To record all incoming and outgoing texts in your usage log, disable iMessage or Advanced Messaging on your device.
  • Data usage displays the amount of cellular data used.
  • Hotspot usage shows the amount of cellular data used for hotspot. 
    FYI: The content of text or video messages isn’t visible or accessible to anyone on the account.

Billing

You’re billed for wireless usage based on your wireless plan. If your plan:

  • Includes unlimited talk, text, and data, you won’t be billed for usage.
  • Doesn’t include unlimited talk, text, and data, and you use more than your plan’s allotted amount, you may be billed for it.

Overages

You’ll see overage charges on your bill if you exceed your plan’s talk, text, or data limits in a billing period. If you don’t have an unlimited plan, you may see overage charges for:

  • Talk: Usage is rounded up to the nearest minute. If you exceed your plan’s voice limits (and any Rollover Minutes), we’ll add Anytime Minute overage charges to your bill using your overage rate (which is charged per minute). 
  • Text: This includes all text, picture, and video messages (sent and received). Messages that exceed your message limit are charged on a per-message basis. 
  • Data: Usage is rounded up to the nearest GB for all devices on your plan. If you go over your plan, we will add overage data and charge you for it. Overage data must be used in the billing period it’s provided and doesn’t roll over. 

If you regularly see overage charges on your bill, you may want to switch to an unlimited plan. Want to see what’s included with your current plan? Check out your Customer Service Summary.

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Last updated: July 17, 2024

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