Update your phone or device software

Sometimes your device may have trouble updating. Here are some common reasons and fixes.

Memory issues

Each update requires a certain amount of data. You may have to remove apps or data to increase your device’s available memory.

FYI: You can back up your data before deleting it.

Network connections

Software updates are best done over Wi-Fi^®, so they don't affect your data use. Make sure you’re:

• Located in the U.S. and on our wireless network
• Able to connect to a strong Wi-Fi signal

Battery strength

Make sure your device has at least 50% battery power and is connected to a charger before starting the update.

AT&T branded device

Software updates on our website are only available for AT&T branded devices. Keep in mind:

• The update may not work if you brought your own device to AT&T
• You can check with the original carrier or manufacturer for software updates