Get a replacement SIM

Time for a new SIM card? Get one at an AT&T store, online, or from a local retailer. 


AT&T Wireless

You can get SIM card kits at one of our stores, online through, or from another online retailer. The kits come with three SIM card sizes. You can use it if you want to bring your own device to AT&T, or if you just need a new physical SIM.

Get a physical SIM card

For your security, only the account owner or retail authorized user can activate a new SIM card. Call us at 800.331.0500 or go to a store.

Make sure your device works on our network. Not sure? Check device compatibility (PDF, 209KB)

Get an eSIM

If you deleted your existing eSIM, you can get a new one. Here’s how:

  1. Go to your myAT&T account overview. Sign in, if asked.
  2. Scroll to My devices.
  3. Choose Manage device for the device that needs a new eSIM.
  4. Scroll to Options & settings and select Get a new eSIM. (You won’t see this option if you don’t have an eSIM already.)
  5. Confirm your selection to Get a new eSIM.
  6. Follow the prompts to complete your eSIM setup.

AT&T Prepaid

Get a physical SIM

Pick up a replacement SIM card at our stores or from a non-AT&T national retailer.

Get an eSIM

If you deleted your existing eSIM or have issues activating your replacement in an eSIM-only device, contact us.

Last updated: March 5, 2024

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