Transfer a number to AT&T Prepaid

Learn how to transfer a number to AT&T Prepaid. Also find out how long the transfer takes and how to check the status.

Confirm transfer eligibility

To start, find out if your number is eligible to transfer. Then you'll have to share info about your current account to start the transfer process. Any wrong info will delay your service provider from releasing your number to AT&T.

Check your monthly bill or sign in to your current service provider to get these items:

  • Number you want to transfer. Make sure it's active.
  • Account number
  • Number transfer PIN
    • For Verizon, dial #Port from your device or log in to your app.
    • For T-Mobile, dial 611 from your device or log in to your app.
    • For Metro PCS, dial 611 from your device or log in to your app.
    • For Cricket, dial *PORT/*PORTAR from your device or log in to your app.
    • For Tracfone, Straight Talk, Net10, Total Wireless, Simple Mobile, Walmart Family Mobile, text NTP to 611611.
  • Account passcode (for service providers that don’t require a number transfer pin)
  • Account ZIP Code

Transferring from AT&T Wireless to AT&T Prepaid?

Your AT&T Wireless account must be active for 30 days before you can transfer. It can’t be past due, combined with another service, or a business account.

You can’t switch to AT&T Prepaid® during the two days before or four days after your bill period ends. That’s when we calculate your usage for the month.

FYI: AT&T Prepaid accounts can’t be tax exempt.

Start the transfer process

Don't cancel your current service! We'll take care of that when you activate your new AT&T Prepaid phone.
When you’re ready, contact us to start your transfer.

Check number transfer status

How long will it take to complete a number transfer? It depends on which process you use. If you:

  • Start your number transfer in an AT&T store: one to three business hours
  • Order your new phone or SIM card online or over the phone,: up to three to five business days. Your old phone will still work until you activate your new AT&T Prepaid phone or SIM card.
  • Transfer a non-wireless number: minimum of five to seven business days.

Want to know the status of your transfer? Contact us

Last updated: August 23, 2023

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