Your Social Security number or
the name associated with your
current cell plan.
Your current account
number and the PIN or
password if applicable.
An AT&T SIM card is required
if you’re bringing your own
device to our network.
Find out if your number is eligible
Enter your 10-digit phone number to see if it can be transferred when you switch to AT&T.
Your current phone service will work
until you authorize the transfer and
the process is complete.
Checking your eligibility will not
affect your current/existing
Numbers not associated with a
wireless device and current AT&T
numbers are not eligible for transfer.
Frequently asked questions
- How do I transfer a number?
It varies depending on how you buy your new AT&T phone. You can visit an AT&T retail store or order online and have it shipped directly to you.
• Ordering in an AT&T retail store: AT&T will send a number transfer request to your current wireless service provider. Then we wait for their confirmation to transfer your old number. Meanwhile, your AT&T handset will be activated into mixed service, which means you will be able to make calls on your new AT&T handset but will continue to receive calls on your old handset until the number transfer is complete. Once AT&T receives confirmation from your wireless service provider, your activation will be complete, and you’ll be able to make and receive calls on your AT&T handset. Your former service provider will be notified that you have activated service with AT&T and will automatically cancel your account.
• Ordering online and getting your phone delivered: AT&T will send a number transfer request to your wireless service provider and wait for confirmation to transfer the number. Once they confirm, your AT&T phone will ship. Your old phone will continue to work until you receive your AT&T phone and activate it. Once your AT&T account is activated, your former service provider will be notified of your new service with AT&T and they’ll cancel your account.
- Where can I find my old account info?
Refer to a recent bill for a 9- to 18-digit number at the top of your bill. Or you can call your current service provider to verify your information. This is especially important if you have a PIN or password on your account that you can't remember.
- Will checking eligibility affect my current phone service?
Checking eligibility has no effect on your existing phone service. Nothing changes until you authorize us to transfer your number to AT&T and the transfer is completed.