SWITCH TO AT&T
New wireless plan.
Same phone number.
Have the following on hand when
transferring your number:
Your Social Security number or
the name associated with your
current cell plan.
Your current account number
and the PIN or password if
applicable.
If you’re bringing your own
device, you’ll also need the
AT&T SIM card we’ve sent you.
Find out if your number is eligible
Enter your 10-digit phone number to see if it can be transferred when you switch to AT&T.
Keep in mind
Your current phone service will work
until you authorize the transfer and
the process is complete.
Checking your eligibility will not
affect your current/existing
phone service.
Numbers not associated with a
wireless device and current AT&T
numbers are not eligible for transfer.
Bring your
own device
Keep the phone you love—and everything on it! We’ll send you a free SIM kit to get your device running on America’s most reliable network.Frequently asked questions
- How do I transfer my number?
It’s easy to bring your number when you order online. But first, it’s important that you do not cancel service with your old provider until the port process completes. Cancelling service with your old provider will result in the number transfer and wireless order being cancelled.
When you’re ready to bring your number to AT&T:
1. Choose Keep my number at checkout.
2. Enter the phone number you want to bring to AT&T.
3. Verify and add your carrier information. Be sure to enter it correctly so we can process the request. If there are errors in the information you enter it may delay the number transfer. Online orders will be canceled if not resolved.
- What information do I need to start the transfer?
You’ll need the following information for verification purposes:
- Account holder’s Social Security number.
- The 9 – 18 digital account number from your current carrier.
- Passcode or PIN, if applicable, for your current carrier account.
You may need to establish or reset your PIN in order to complete the transfer.We'll ship your new phone or SIM card. Once it arrives, you will be able to activate your service and complete your transfer.
For common issues, please see “What if I run into an issue?”
- What should I expect after I’ve given you my account information?Once we have your account information, we’ll begin to work with your current carrier to approve the number transfer. We won't officially bring your phone number to AT&T until you authorize the transfer and the process is complete.
Here are a few things to know:
- If we can't confirm your transfer immediately, we'll work with your current wireless company and email you when we have an update. Please check your email in case we need you to take additional steps.
- Your current service will continue to work until you authorize us to transfer your number to AT&T and the transfer is complete.
- Don’t cancel your current wireless service. Your number must be active so we can bring it to AT&T. We'll contact you if we need more information or if there is a problem.
- When you activate, you may experience "mixed service" for up to 4 hours. This means your old device may receive calls while your new device can make calls. This is due to the time it takes for your phone number to move through all the systems between your current wireless company and AT&T. SMS/MMS messages could take up to 8 hours to work properly while this happens.
- Data will work on your new phone immediately after you activate.
Change your carrier and keep your number
Are you’re planning on switching to AT&T, but you’re worried about potentially losing your number? The good news is that you’ll usually be able to keep your current phone number. Just let us know at checkout and we can work with your current wireless carrier to get your number moved. If you’re shopping online, you can also select the “Keep my number” option at checkout.
Keep your phone, too
With our bring your own device (BYOD) program, not only can you keep your current phone number in most cases, but you may also be able keep your current phone, whether it is Android or iOS. In fact, if you decide to bring your own device to AT&T, we’ll send you a free SIM card and waive your $30 activation fee.
Preparing to transfer your phone number
If you’re planning on transferring your number to AT&T, you’ll want to be ready with a few key pieces of information first, including your phone number, the account holder’s social security number, and any passcodes or pin numbers you might use with your current wireless carrier.
What to expect while you’re transferring to AT&T
AT&T will work with your carrier to get your number moved. In the meantime, assuming you haven’t cancelled your plan and your service isn’t suspended for some other reason, your current phone service should keep working until you officially authorize the transfer and the process is complete.
If you do have any issues while attempting to transfer your number, you can check your number transfer status online or call 855.401.9291 for additional help.