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If you really want to remove a line or cancel service,

If you really want to remove a line or cancel service, call us at 800.331.0500. We're available every day from 7 a.m. to 10 p.m. local time.

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Confirmed! We’ll see you in [[APPT_DATE]] days. Need to reschedule? Contact us via chat, if available, or call us at 800.288.2020.

<ul>\\n<li>The account owner must be present with a government-issued photo ID to accept delivery and complete setup. Keep in mind, if the account owner isn’t available when we visit, we’ll send you a link to reschedule.</li>\\n<li>Be sure to have an HDMI connected to your TV and an open power outlet near the TV.</li>\\n<li>You’ll need your DIRECTV STREAM username and password. For a better experience, please have the details for your Google account or media player (like Apple TV) handy.</li>\\n</ul>\\n

<ul>\\n<li>Your AT&T Right To You expert will call you to coordinate your delivery.</li>\\n<li>They’ll keep socially distant throughout delivery and setup.</li>\\n<li>Experts pass daily health checks. They also wear a mask and gloves.</li>\\n<li>Our team will clean all work surfaces.</li>\\n</ul>\\n

<ul><li>The account owner must be present with a government-issued photo ID to accept delivery and complete setup. Keep in mind, if the account owner isn’t available when we visit, we’ll send you a link to reschedule.</li><li>Be sure to have an HDMI connected to your TV and an open power outlet near the TV.</li><li>You’ll need your DIRECTV STREAM username and password. For a better experience, please have the details for your Google account or media player (like Apple TV) handy.</li></ul>

<ul><li>Your expert will call you to coordinate your delivery.</li><li>They’ll keep socially distant throughout delivery and setup.</li><li>Experts pass daily health checks. They also wear a mask and gloves.</li><li>Our team will clean all work surfaces.</li></ul>

Want to know how close your tech is on appointment day? No problem. Come back here to check and we’ll let you know where they are.

See what the lights on your gateway mean.

When you update your network name or password, your devices automatically disconnect from your Wi-Fi network. Make sure to reconnect them using your new Wi-Fi info.

Network info

My Wi-Fi gateway

Internet support

We’ll bury the wire at your location by [DAY], [DATE]. In many cases, we’ll complete the work before this date. If our technician has access to the wire outside, you won’t need to be home. 

FYI: If the ground is frozen, we may have to reschedule

We've put your new wire in the ground. If you still see a wire, we have a tech scheduled to connect it and remove any temporary wires. This work will be outside, and you don't need to be home.

You’re all set. We’ve buried the wire at your location. If you have questions, call our Buried Wire Center at 800.924.9420. We’re open Monday through Friday, 7:00 a.m. to 4:30 p.m. CT.

We didn’t complete burying the wire as quickly as we hoped. We’re working to finish as soon as we can. If you have questions, call our Buried Wire Center at 800.924.9420. We’re open Monday through Friday, 7:00 a.m. to 4:30 p.m. CT.

We'll be out soon to bury a wire at your location. If our technician has access to the wire outside, you won't need to be home.

We’ve started the process to bury the wire at your location. This may require:

Once we complete all steps, we'll bury your new wire.

Speed test history

Learn how to update your contact information.

Bill & account - Account & profile - Contact information  - SMB

Find out how to reset your password or recover your ID.

Bill & account - Account & profile - Forgot ID or password - SMB

Learn how to manage your account with myAT&amp;T.

Bill & account - Account & profile - IDs, sign-in & registration  - SMB

Manage multiple accounts online with a single ID.

Bill & account - Account & profile - Manage multiple accounts - SMB

Find out how to make changes to your service.

Bill & account - Account & profile - Move, change or cancel - SMB

Get help with account and billing notifications.

Bill & account - Account & profile - Notifications - SMB

Get help managing and maintaining your online password.

Bill & account - Password management - SMB

Sign in to manage your Business accounts online.

Bill & account - Account & profile - Sign in support  - SMB

Read about Terms &amp; Conditions and early termination fees for your service.

Bill & account - Account & profile - Terms & conditions - SMB

A verification code is required anytime you choose an account to link or establish an online account.

Bill & account - Account & profile - Verification code - SMB

Explore ways to manage your service and account.

Bill & account - Account & profile - SMB

Viewing, understanding, and questions about your bill.

Bill & account - Billing & usage - Bill details - SMB

Learn about billing periods, statements, and how we calculate your bill.

Bill & account - Billing & usage - Billing - SMB

Read about charges and fees for your AT&amp;T services.

Bill & account - Billing & usage - Charges & fees - SMB

Learn about early termination fees and qualifications.

Bill & account - Billing & usage - (Early Termination Fee) Trade-in - SMB

Bill & account - Billing & usage - Usage - SMB

Find out how to view your current AT&amp;T bills and up to 36 previous bills online.

Bill & account - Billing & usage - View your bill online - SMB

Find out about your billing and usage options.

Bill & account - Billing & usage - SMB

Learn about adjustments and refunds to your bill.

Bill & account - Payments - Adjustments & refunds - SMB

Bill & account - Payments - Arrange a late payment - SMB

Learn how to make automatic payments on your account.

Bill & account - Payments - Automatic payments  - SMB

Bill & account - Payments - Electronic payments - SMB

Find out how to start or stop paperless billing.

Bill & account - Payment - Establish paperless or paper billing - SMB

Learn how to pay your bill and enroll in AutoPay.

Bill & account - Payment - Make a payment - SMB

Find out how to view and pay your current AT&amp;T bills and up to 36 previous bills online.

Bill & account - Payment - Online payment  - SMB

Find out how to pay your AT&amp;T bill by mail.

Bill & account - Payment - Pay by mail - SMB

Learn about which payment methods we accept.

Bill & account - Payment - Payment methods - SMB

Learn about scheduling payment arrangements to avoid service interruptions.

Bill & account - Payment - Schedule a Payment - SMB

Explore ways to pay or get notifications about your bill.

Bill & account - Payment -  Update payment profile - SMB

Bill & account - Payments - SMB

Get help managing your services and account.

Bill & account

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https://services.att.com/kmservices/v2/contents/KM1227784?app-id=idpui

To better understand the User Permission chart, learn about: <ul><li><a href="https://www.att.com/support/smallbusiness/article/smb-internet/KM1227790" target="_self" title="Link opens in same window.">Who can manage your account online</a></li><li><a href="https://www.att.com/support/smallbusiness/article/smb-internet/KM1227554" target="_self" title="Link opens in same window.">Subaccounts with ordering permission</a></li></ul>

View the <a href="https://www.att.com/ecms/dam/att/consumer/help/pdf/User-permission-chart-0919a.pdf" target="_blank" title="Link opens in a new window.">User Permission chart (PDF, 219KB)</a> to learn about user permissions for the main functions on your U-verse TV and/or AT&amp;T Internet account.

User perminssions for Primary and Subaccounts

Understand the different kinds of users

User permission chart