AT&T Wireless Home Phone and Internet Frequently Asked Questions
Q. What is AT&T Wireless Home Phone and Internet?
A. The AT&T Wireless Home Phone and Internet service uses a device called the AT&T Home Base to connect to the AT&T mobility network to provide both phone and Internet service for your home. You can use your existing home phone as well as wirelessly connect up to 10 devices to the Internet, like laptops, tablets and smartphones. Plus, you can take it with you on vacation, or use it at a second home or remote work location.
Simply set up the AT&T Home Base where you have an available wireless signal and electrical wall outlet. Then, connect your existing home phone and Wi-Fi enabled devices. Set up takes just minutes. Once you're done, you're ready to make or receive calls and use the Internet.
Q. Can I keep my existing phone number?
A. Yes, you can transfer your home phone number from your prior provider. You can even use your existing touch tone phone. Transferring a landline phone number to the AT&T Home Base may take up to 5 days. A new wireless number will be provided if you are not transferring an existing number to the AT&T Home Base. AT&T Home Base may not be compatible with your DVR or satellite TV system – please check with your provider.
Q. Will AT&T Home Base work with a fax machine or home alarm system?
A. AT&T Home Base is not compatible with fax machines and home alarm systems. It is also not compatible with wireless messaging, credit card machines, medical alert/monitoring systems, IP/PBX Phone systems, or dial-up Internet service.
Q. How many devices can I connect to the AT&T Home Base?
A. The AT&T Home Base has two phone ports to connect your phone or answering machine. To place phones throughout your home, a cordless phone system with multiple handsets is recommended. The AT&T Home Base does not use your home inside wiring. You should not plug the AT&T Home Base or your phone into your home phone wall jacks.
For Internet access, you can connect up to 10 devices via Wi-Fi and 1 device via Ethernet simultaneously.
Q. Is the AT&T Home Base portable?
A. Yes, you can use your AT&T Home Base anywhere you have a strong cellular signal and available power outlet. It must be in an area where AT&T is authorized to provide wireless services. Go to att.com/coverageviewer to check for wireless coverage. International roaming is not available.
Q. Is Wi-Fi included on the AT&T Home Base?
A. You can connect up to 10 Wi-Fi enabled devices like laptops, smartphones and tablets to the AT&T Home Base. Keep in mind the device you connect to the AT&T Home Base, such as a smartphone, will not use its own data plan. Instead, it will use the data you purchased as part of your Wireless Home Internet plan. All devices that are connected to the AT&T Home Base (via Wi-Fi or Ethernet) will use the data included in your Wireless Home Internet plan.
The AT&T Home Base has a web user interface (see the User Guide for details) to check your data usage each month, or you can go to att.com/myatt.
Q. What data speeds should I expect on the AT&T Home Base?
A. AT&T Home Base can provide download speeds of approximately 5-12 Mbps in most LTE covered areas. However, data speeds can vary depending upon various factors. This can include: the number of devices accessing both the wireless network and your AT&T Home Base; if you are using the Internet while on an active voice call; and the network technology type (3G, 4G, 4G LTE) available.
Q. Can I make or receive calls during a power outage?
A. The AT&T Home Base is equipped with a backup battery allowing up to 1.5 hours of talk time and 18 hours of standby time. However, a landline phone that does not require separate electric power to operate (i.e. a corded phone) is required to place or receive calls (including 911) during a power outage.
Q. Does AT&T Home Base work with 911 services?
A. 911 calls are routed based on the wireless network's automatic location technology. For emergency calls, you may have to provide your location address to the 911 operator.
Q. Do I have to be a current AT&T customer to purchase Wireless Home Phone and Internet?
A. No. Wireless Home Phone and Internet can be purchased as a standalone option.
Q. Do I have to purchase both a voice and data plan?
A. Both a voice plan and data plan are required. This applies when you are adding AT&T Home Base to a Mobile Share plan, as well as when purchasing as a standalone plan.
Q. Can I add AT&T Home Base to my Mobile Share Plan for data only devices?
A. No. Voice and data are both required when AT&T Home Base is added to Mobile Share. A Mobile Share Unlimited Talk and Text plan with 10GB or higher of shared data is required for the AT&T Home Base.
Q. Since AT&T Home Base can be added to a Mobile Share Plan, does that mean I can text on this device?
A. The AT&T Home Base does not support text messaging service.
Q. Can my existing Wireless Home Phone device be used for Wireless Home Phone and Internet service?
A. Wireless Home Phone and Internet service requires purchasing a device called “the AT&T Home Base”, which provides voice service as well as data capability using 4G LTE/HSPA+ technologies.