Reset device
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Reset device

Perform a soft, factory, and alternate master reset of the device.



  1. A master reset reverts the device back to factory settings. It will permanently erase all personal data, preferences, settings and content such as pictures, ringtones and apps that are saved to the device. Data stored to an SD card (sold separately) will not be erased unless otherwise selected. It is recommended that you save (backup) important data to your SD card, SIM, cloud services (for applicable devices), or a computer before proceeding. See the 'Backup & restore' tutorials for more information. To power cycle your device, press and hold the Power button, then tap Power off > OK.
    device 5053/9006185_01.jpg
  2. To perform a device restart, press and hold the Power button, then tap Restart > OK.
    device 5053/9006185_02.jpg
  3. To perform a factory data reset (master reset),  swipe down from the top of the screen, then tap the Settings icon.
    device 5053/9006185_03.jpg
  4. From the General tab, tap Backup & reset.
    device 5053/9006185_04.jpg
  5. Tap Factory data reset.
    device 5053/9006185_05.jpg
    device 5053/9006185_06.jpg
  7. Tap Delete all.
    device 5053/9006185_07.jpg
  8. If unable to reset the device using the above steps, try the alternate master reset method by first powering the device off.
    device 5053/9006185_08.jpg
  9. When powered off, press and hold the Volume down and Power keys together.
    device 5053/9006185_09.jpg
  10. Release the Power key when you see the LG logo, then immediately press and hold the Power key again. Keep the Volume down key held down during this process.
    device 5053/9006185_10.jpg
  11. Release both keys when you see 'Factory data reset' at the top of the screen.
    device 5053/9006185_11.jpg
  12. To reset your phone, press the Volume down key until 'Yes' is highlighted, and then press the Power key.
    device 5053/9006185_12.jpg

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