Reset device

Reset device

Perform a soft, factory, and alternate master reset of the device.


INSTRUCTIONS & INFO
  1. There are multiple ways to reset your device if you are experiencing issues. The first step is to power cycle your device. Press and hold the Power/Lock button, then tap Power off.
    device 5054/9006185_01.jpg
  2. Tap POWER OFF. 
    device 5054/9006185_02.jpg
  3. To turn the device back on, press and hold the Power/Lock button until the screen lights up.
    device 5054/9006185_03.jpg
  4. If a power cycle does not resolve your issue, perform a device restart. Press and hold the Power/Lock button, then tap Restart.
    Note: If you are unable to access the screen to ‘Restart’ the device or if it becomes unresponsive, press and hold the Volume down and Power button simultaneously for 10 seconds, until the device restarts.
    device 5054/9006185_04.jpg
  5. Tap RESTART.
    device 5054/9006185_05.jpg
  6. If a restart does not resolve your issue, you may need to perform a Factory data reset (Master reset). This will erase all data on your device and restore it to factory settings.  To ‘Factory data reset’ your device, from the home screen tap the Settings icon.
    Note: A Factory data reset will revert the device back to factory settings. It will permanently erase all personal data, preferences, settings and content such as pictures, ringtones and apps that are saved to the device. It is recommended that you save (backup) important data before proceeding.
    device 5054/9006185_06.jpg
  7. Under the General tab, tap Backup and reset.
    device 5054/9006185_07.jpg
  8. Tap Factory data reset.
    device 5054/9006185_08.jpg
  9. Tap RESET DEVICE.
    device 5054/9006185_09.jpg
  10. Tap DELETE ALL to confirm.
    device 5054/9006185_10.jpg

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