Which device do you want help with?

Access Voicemail

Check your voicemail messages.


Prenote infoTo access Visual Voicemail, you must have already Set Up Voicemail. Alternatively, you can check your voicemail messages by selecting the phone Phone app from the home screen > select and hold the 1 key > if prompted, enter your voicemail password > follow the prompts to listen to your messages. If you have forgotten your existing voicemail password, you will not be able to access voicemail until you reset your voicemail password.

In this tutorial, you will learn how to:

• Access & listen to a voicemail
• Access voicemail options
When a new voicemail is received, the Voicemail icon Voicemail icon will appear in the Notification bar.



Access & listen to a voicemail

ACCESS: From the home screen, swipe up from the center of the screen to access the Apps tray then scroll to and select the  Visual Voicemail app.

LISTEN: Select the desired voicemail message.

Image 1



Access voicemail options

Select the corresponding icon.

Image 2 

CALL BACK: Select the Phone icon to call back the phone number.
• PLAY/PAUSE: Select the Play icon to play the message. Select the Pause icon to pause the message.
DELETE: Select the Delete icon to delete a voicemail.
SPEAKER: Select the Speaker icon to enable or disable speaker mode.

: Select the menu icon Menu icon then select the desired option.

Image 3 

SHARE: Select Share to share the voicemail.
SAVE: Select Save to save the voicemail to your device.

Note: View Access voicemail messages for tips to manage your voicemail. Go to Troubleshoot Voicemail for solutions to common voicemail problems.

Did you get the help you needed?