Device help
Find step-by-step help for your device.
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Browse device topics
Articles
Use AT&T Personal Cloud to back up and sync your contacts, photos, videos, and more from your device to the cloud.
Articles
Learn how to set up AT&T Call Protect for an HD Voice-capable smartphone on your AT&T wireless account.
Articles
View cellular network signal, turn cellular data connection, international roaming, and mobile data connection on or off.
Articles
Learn How to Clean Your Device
Get tips on the best way to keep your device clean.
This article describes how to connect to the AT&T Network.
Set up your device for the first time or after a factory reset.
View network information, messages, and device information in the management website.Â
Determine your device's SIM card type, operating frequencies, and physical characteristics.
Articles
Use AT&T Personal Cloud to back up and sync your contacts, photos, videos, and more from your device to the cloud.
Photos, videos, and media
Look at photos, watch videos, listen to songs, and more in just a few taps.
Articles
Use AT&T Personal Cloud to back up and sync your contacts, photos, videos, and more from your device to the cloud.
Articles
Free apps typically get revenue through ads, pop-ups, or notifications. Learn how to manage these on your device.
Set a PIN lock.Â
Learn how to determine if you might have harmful software (malware) on your device and get tips to help fix the issue.
Articles
Access modem and router settings.
View and delete messages.
Articles
Find IMEI, Phone & Serial Number
View the device phone, serial, and IMEI number.Â
Android phones have a feature called Safe Mode, which can help you rule out problematic apps as the cause of your device problems.
Software update for the AT&T Global Modem (USB800)
Learn how to update the software of the AT&T Global Modem (USB800).
Determine your current device software version and check for updates.
Access Usage Manager to view data usage, set data limits, and see the apps using the most data.
Articles
Free apps typically get revenue through ads, pop-ups, or notifications. Learn how to manage these on your device.
This article provides an overview of the LED states.
Troubleshoot limited or no connectivity on your device.Â
Perform a factory reset to restore default settings on the device. Perform a factory reset if you have been locked out of access to your device settings.
Android phones have a feature called Safe Mode, which can help you rule out problematic apps as the cause of your device problems.
Fix common service and device problems.
Download the free ActiveArmor app to:
- Help block spam and fraud calls
- Secure your device and the stuff on it
- Get notified of data breaches
Use the device help app to:
- View customized device tutorials
- Run device health check
- Get help with common device issues