Device help

Get step-by-step help and info for your device.

Charge the Battery

How to charge your battery.

Optimize Battery Life

Tips and tricks to extend your battery performance.

Always-On Wi-Fi

Turn Always-On Wi-Fi on and off.

Connect Devices to Wi-Fi

Connect a smartphone or tablet to the Router's Wi-Fi network.

Connect PC or Mac to Wi-Fi

Connect your computer to your mobile hotspot Wi-Fi network.

Connect Using Ethernet

How to connect your device to the internet via Ethernet.

Connect WPS Devices

Learn how to connect WPS devices.

Connected Devices

View connected devices. 

Signal & Cellular Data

View cellular network signal, turn cellular data connection, international roaming, and mobile data connection on or off.

USB Tethering

USB tether your device with your computer when there is too much Wi-Fi interference to connect wirelessly.

Wi-Fi Connection Details

View the Wi-Fi connection details for your device.

Wi-Fi Network Name and Password

View and edit the Wi-Fi network name and password for the router's wireless network.


Determine your device's SIM card type, operating frequencies, physical characteristics, storage, and more.

Connect to AT&T Network

This article describes how to connect to a network.

Device Assembly

Install and remove the SIM and battery.

Device Setup

Set up your device for the first time or after having done a factory reset. 

Management Website

View network information, messages, and device information in the management website. 

On Screen Navigation

Navigate the screen on the device.

Power Device On or Off

Turn your device on and off.

Data Saver

When near a Wi-Fi or Ethernet network, you can connect your Router to avoid Data usage.

Content Filtering

Determine what content is displayed when using your device.

Forgot AT&T Wi-Fi Manager Log On

This article describes what to do in the event you forget your AT&T Wi-Fi manager log on.

Parental Controls

Learn to restrict and block websites to keep you and your family safe.


Set the time period your mobile hotspot Wi-Fi network is available. 

Secure My Device

This article describes how to set up a screen lock, lock and unlock the screen.

Block or Unblock Devices

Block and unblock devices from connecting to your Router's Wi-Fi network.     

Change APN

Access and change the APN on the device.


Change the display brightness and screen timeout.

Find IMEI, Phone Number, & Device ID

Locate the IMEI, Phone Number, & Device ID number.

View Messages & Notifications

Learn how to view and delete messages and notifications on the management website.

Software update Netgear Nighthawk 5G Mobile Hotspot Pro (MR5100)

Learn how to update the software of the Netgear Nighthawk 5G Mobile Hotspot Pro (MR5100).

Software Version

Determine your current device software version and check for updates.

View & Manage Data

Access Usage Manager to view data usage and set data limits.

Can't Access Certain Website

What to do if you can't access certain websites when using your device.

Limited or No Connectivity

This article describes what to do if there is limited or no connectivity. 

Mobile Hotspot Wi-Fi Not Found

This article describes what to do if the network is not found.

Reset Device

This article describes how to reset the device to its factory settings.

Having device issues?

Fix common service and device problems.