Outage

Still need help?

Internet

Select from these options to view in a different language.

Let’s check your account for equipment issues.

Internet outage history

Diagnostics check

Let’s see if there are any AT&T service  outages near you.

to see if there are any service outages for your address or account.

Check your account for outages

Uh-oh

Wireless/Digital Phone/Landline

We’ll bury the wire at your location by [DAY], [DATE]. In many cases, we’ll complete the work before this date. If our technician has access to the wire outside, you won’t need to be home. 

FYI: If the ground is frozen, we may have to reschedule

We've put your new wire in the ground. If you still see a wire, we have a tech scheduled to connect it and remove any temporary wires. This work will be outside, and you don't need to be home.

You’re all set. We’ve buried the wire at your location. If you have questions, call our Buried Wire Center at 800.924.9420. We’re open Monday through Friday, 7:00 a.m. to 4:30 p.m. CT.

We didn’t complete burying the wire as quickly as we hoped. We’re working to finish as soon as we can. If you have questions, call our Buried Wire Center at 800.924.9420. We’re open Monday through Friday, 7:00 a.m. to 4:30 p.m. CT.

We'll be out soon to bury a wire at your location. If our technician has access to the wire outside, you won't need to be home.

We’ve started the process to bury the wire at your location. This may require:

Once we complete all steps, we'll bury your new wire.

Confirmed! We’ll see you in [[APPT_DATE]] days. Need to reschedule? Contact us via chat, if available, or call us at 800.288.2020.

<ul>\n<li>The account owner must be present with a government-issued photo ID to accept delivery and complete setup. Keep in mind, if the account owner isn’t available when we visit, we’ll send you a link to reschedule.</li>\n<li>Be sure to have an HDMI connected to your TV and an open power outlet near the TV.</li>\n<li>You’ll need your DIRECTV STREAM username and password. For a better experience, please have the details for your Google account or media player (like Apple TV) handy.</li>\n</ul>\n

<ul>\n<li>Your AT&T Right To You expert will call you to coordinate your delivery.</li>\n<li>They’ll keep socially distant throughout delivery and setup.</li>\n<li>Experts pass daily health checks. They also wear a mask and gloves.</li>\n<li>Our team will clean all work surfaces.</li>\n</ul>\n

<ul><li>The account owner must be present with a government-issued photo ID to accept delivery and complete setup. Keep in mind, if the account owner isn’t available when we visit, we’ll send you a link to reschedule.</li><li>Be sure to have an HDMI connected to your TV and an open power outlet near the TV.</li><li>You’ll need your DIRECTV STREAM username and password. For a better experience, please have the details for your Google account or media player (like Apple TV) handy.</li></ul>

<ul><li>Your expert will call you to coordinate your delivery.</li><li>They’ll keep socially distant throughout delivery and setup.</li><li>Experts pass daily health checks. They also wear a mask and gloves.</li><li>Our team will clean all work surfaces.</li></ul>

Want to know how close your tech is on appointment day? No problem. Come back here to check and we’ll let you know where they are.

You have reached the limit for rescheduling your appointment. Please try again tomorrow.

Reschedule limit hit

We can't scan for issues right now.

All clear!

Local outages

We found an outage.

We can’t check for issues right now.

We cannot complete your request at this time, please try again later.

In order to complete the request, we will need your Mobile Phone Number.

Text alerts

We hit a snag and can’t sign you up for text alerts right now. Give us some time and try again later.

Fix many service or eSIM issues by refreshing your connection.

Get the Smart Home Manager app

Let’s see if there are any wireless outages in your device location.

We can’t display info about your service outage right now. Try again in a little while. If it still doesn’t work, sign out and sign back in.

We can only search for TV, internet, and digital home phone service outages right now. Want to troubleshoot a problem with your wireless service?

You're in the right place. There's a status update for your service outage. 

Let’s see if there are any AT&T service outages near you.

Try our internet or wireless help options.

Didn’t find an outage? 

Wireless

Enter your street, city, state and ZIP Code

Enter your full address to check for outages in your area.

Tell us your ZIP Code and we’ll check for outages  near you.

If you’re on a VPN, you’ll need to enter your full address.

This outage may be eligible for AT&T Guarantee.

We didn’t find any outages in your area.  Still having issues?

All clear! No outages to report.

There's a TV, internet, or digital home phone problem in your area.

Heads up! We found an outage in your area.

Hmm...something isn't working on our end.

Find outages

We couldn't fetch your location, please enter manually.

/kmservices/v2/search?content-type=content_instruct,content_parentinstruct,content_breakfix,content_weblink&description=y&tags=[[VALUE]],region_TX&app-id=idpui

Get news about outages that may affect your AT&T Wireless or Internet service. Check for outages in your area and troubleshoot service issues.

Service outage info

Find outages

Get the Smart Home Manager app

Still need help?