Reset Wi-Fi gateway back to original settings

Learn how to change your gateway to its original, factory-shipped state. Keep in mind, you’ll lose any custom settings.

INSTRUCTIONS & INFO

How to reset your Wi-Fi gateway

Before performing a factory reset that deletes your custom settings, try to reboot your Wi-Fi gateway.

Reset your gateway

Heads up: Be sure to make note of any custom settings, like your static IP address if you have one, or your Wi-Fi^® network name (SSID). You can then reapply them after the factory reset.

Press and hold the Reset button on the gateway for at least 10 seconds. If you let go before 10 seconds, the gateway will reboot, but it won’t reset.
Wait until the gateway restarts and all the status lights are lit.
See if the Broadband or Service status lights are solid green. If so, the reset succeeded.

Options after a gateway reset

Find or change your Wi-Fi info

See how to reconnect your devices to your Wi-Fi network.
If you had a custom Wi-Fi network name or password before the factory reset, learn how to change it back.

Reset didn’t work?

If you still have problems, make sure your device isn’t defective. Find out what the status lights on your gateway or modem mean.