Upgrade or return DSL equipment

Find out how to upgrade or return your DSL modem or gateway.


Review DSL return policy

Confirm DSL service
You can find out if you have DSL service by signing in to your account. If you see My DSL Internet, you’re all set.  If you have a different type of AT&T Internet service, find out how to return your equipment.

Defective equipment
You can return a modem or Wi-Fi® gateway for a replacement within one year of the ship or install date. To qualify, the device should have defective parts or workmanship.

Detailed info
  • Contact the manufacturer for help, or contact us to buy a replacement.
  • We may replace the modem, Wi-Fi gateway, or maintenance plan equipment with a similar or refurbished product.
  • Lost or stolen equipment may be replaced at the market rate. If damaged or destroyed by any other cause, it may also be replaced.
  • We must receive the defective equipment within 30 days of being notified. For items received after 30 days, you will be billed for the equipment replacement.
What's covered
  • Defective hardware replacement for DSL service, includes modems, routers, gateways, adapters, NICs, filters, and splitters
  • AT&T DSL equipment
  • Labor of AT&T services and its authorized contractors and agents
What’s not covered
  • Equipment damaged or destroyed through customer's (or any agent of customer's) negligent or intentional acts
  • Equipment altered or changed by customer
  • Equipment destroyed due to fire or natural disasters, such as flood damage or other causes outside of our control
  • Equipment ordered from or labor performed by any person or entity other than AT&T

Unwanted equipment
If service isn’t performing the way you expected, you can return the undamaged equipment to us within 30 days of the ship or install date. The return should include all original parts, accessories, disks, manuals, and related documents in the box.

By doing this, you’ll avoid a potential charge for non-returned equipment, which would be billed to your account or credit card on file.
Last updated: February 8, 2023

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