Get AT&T Voicemail-to-Text for Unified Messaging

Voicemail-to-Text provides automated transcription of your voicemail messages delivered as text to a designated email address.

Set up AT&T Unified Messaging for residential customers
Access your account by signing in with your AT&T Unified Messaging email address and password.

1. Select Settings and then Mailbox Display Settings.
2. Choose Create a text transcript of new voice messages if it’s not already selected and then select Save and Close.
3. Select Settings again and then Message Forwarding and Out of Office Reply.
4. Choose Forward incoming messages and keep original from the dropdown.
5. Enter a forwarding email address in the Email address to forward to field.
6. Choose Include message management links in forwarded message.
7. Select Save and Close.

Turn Voicemail-to-Text on or off with the AT&T app

1. Select Settings.
2. Toggle Transcription to either On or Off.

FYI: Compatible device and account registration required for the AT&T app. Data and messaging rates may apply for app download and usage.

Helpful tips

Message management links let you delete messages, mark them as read, and more. To fully use this feature, make sure to select Forward incoming messages and keep original.

When you get a forwarded message, select the message management link. Just enter your pre-populated phone number and the PIN used to sign in to your Unified Messaging mailbox from the phone.

The quality of the automated transcription depends on the caller's pronunciation, speed of delivery, background noise, and whether the caller is using a speakerphone. Short or unclear messages may not be transcribed. For best results, we recommend updating your greeting to request callers speak slowly and clearly.

Experiencing problems? Call AT&T Unified Messaging Customer Care at 888.300.6500, Monday through Friday 7 a.m. - 8 p.m. ET.