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Set up AT&T Unified Messaging

Learn how to get your home voicemail and fax messages by phone or computer.

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ArticleINSTRUCTIONS & INFO

How to set up your voicemail box and greeting

This applies to AT&T local home phone service. Don't have traditional phone service? Select Digital Phone service or wireless service.

From your phone
  1. Do one of the following:
    • Push *98 from your home phone.
    • Enter your home phone number or access number listed in your welcome letter.
  2. Choose a Personal Identification Number (PIN) between 6 and 10 digits long.
    • Enter your PIN followed by the # sign.
    • Re-enter your PIN followed by the # sign.
  3. Follow the instructions to set up your 8-digit authentication code. This code can be used if you forget your PIN or need to reset it.
  4. When prompted, say your name after the tone and press #.
    • If you're happy with the recording, press 1.
    • To record again, press 2.
  5. Follow the prompts to record a personal greeting or to use a pre-recorded system greeting. 

From a tablet or computer
Before you start, make sure you have your welcome letter. It contains your temporary email address and password.
  1. Go to www.um.att.com.
  2. Enter your temporary email address and temporary password, then select Sign in.
    • Your temporary email address is your 10-digit phone number combined with @um.att.com (example: 1234567890@um.att.com).
    • Your temporary password is listed in your Welcome Letter. If you don't have it, call 888.300.6500.
  3. Follow the prompts to set up your voicemail box.
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Additional resources

Get the Voicemail Viewer app
Enjoy a simplified message view from iPhone, Android, Windows 7 desktop, and Mac OSX dashboard. You can combine your wireless and home voicemail. This allows you to review all your messages at once, from the same mailbox.

Reset the number of rings
To reset the number of rings before UM voicemail answers, please call us at 800.288.2020.

Troubleshooting problems
Call AT&T Unified Messaging Customer Care at 888.300.6500, Monday through Friday 9 a.m. - 8 p.m. ET.
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