AT&T Voicemail-to-Text for Unified Messaging

Voicemail-to-Text provides automated transcription of your voicemail messages delivered as text to a designated email address.

Set up AT&T Unified Messaging for residential customers
Access your account by signing in with your AT&T Unified Messaging email address and password.

1. Select Settings at the top of the page.
2. Select Mailbox Display Settings.
3. Verify Create a text transcript of new voice messages is selected. If not, select Create a text transcript of new voice messages and then select Save and Close.
4. Select Settings at the top of the page.
5. Select Message Forwarding and Out of Office Reply.
6. Select Forward incoming messages and keep original from the drop-down menu.
7. Enter forwarding email address (only one email address may be used) in the Email address to forward to field.
8. Select Include message management links in forwarded message.
9. Select Save and Close.

Turn Voicemail-to-Text on or off with the myAT&T app¹

1. Select Settings.
2. Select Transcription to be either on or off.

Helpful tips

• Message management links enable you to perform actions such as deleting messages or marking them as read, allowing you to be more efficient in managing your messages. To fully utilize this, make sure that you selected Forward incoming messages and keep original.
• Upon receipt of the first forwarded message with management links, select a message management link. You’ll be asked to authenticate with your pre-populated 10-digit phone number and the PIN used to sign in to your Unified Messaging mailbox from the phone.
• The quality of the automated transcription depends on the caller's pronunciation, speed of delivery, background noise, and whether the caller is using a speakerphone. Short or unclear messages may not be transcribed. For best results, it is recommended that you update your greeting to request callers speak slowly and clearly.

Experiencing problems? Call AT&T Unified Messaging Customer Care at 888.300.6500, Monday through Friday 7 a.m. - 8 p.m. ET.