Replace a lost or stolen AT&T PREPAID phone

Learn about your replacement options for a lost or stolen AT&T PREPAID (formerly GoPhone) phone or device.

DETAILED INFO

How to replace your phone or device

Before you replace your lost or stolen device

First, try to find your AT&T PREPAID^SM phone or device. If you're not able to locate it, suspend service and block your device if stolen. Blacklisting your device blocks it from use on the AT&T network.

Options for replacing your phone or device

Bring another device you own to AT&T.
Shop online for a new phone or device.
Purchase an AT&T Certified Pre-Owned phone.

Next steps after replacing your phone or device

Reactivate your service
Learn how to reactivate your service and unblock your device.

Activate a device
Find out how to activate a device online.