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Replace a lost or stolen AT&T PREPAID phone

Learn about your replacement options for a lost or stolen AT&T PREPAID (formerly GoPhone) phone or device.


How to replace your phone or device

Before you replace your lost or stolen device

First, try to find your AT&T PREPAIDSM phone or device. If you're not able to locate it, suspend service and block your device if stolen. Blacklisting your device blocks it from use on the AT&T network.

Options for replacing your phone or device

Next steps after replacing your phone or device

Reactivate your service
Learn how to reactivate your service and unblock your device.

Activate a device
Find out how to activate a device online.

Last updated: February 25, 2019

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