Suspend AT&T Prepaid service and block your device

Protect your AT&T Prepaid phone or device from unauthorized use if it’s lost or stolen.

Locate a device or suspend and block service

If you’ve lost your AT&T Prepaid® device or it’s been stolen, it’s possible to find your device using Global Positioning System (GPS¹).

FYI: After you suspend service, you won’t be able to use GPS apps or add-ons to locate the device.

Sign in to your AT&T Prepaid account.
Go to My Device and select Report a Lost or Stolen Device.
Chose one:
- Report a Lost Device to suspend your service.
- Report a Stolen Device to block your device.
Follow the prompts.

Good to know: Are you being deployed for the U.S. military? Contact us

You can’t use GPS¹to find your lost or stolen device.
Your device and phone number can’t make calls or purchases, except for 911 and 611 calls.
Your number will stay suspended until you reactivate it.
Your AutoPay payments will continue, if applicable. Sign in or contact us to cancel AutoPay.
Your monthly plan fees and add-ons continue, if applicable. If the balance expires, you have a 60-day period to re-establish service and keep the same number.
To cancel third-party subscriptions, learn how to manage mobile purchases and subscriptions.

You can’t use GPS¹to find your lost or stolen device.
Your device can’t be used on the AT&T network—even with another SIM card. We’ll also let other carriers know to block your device.
The device stays blocked until you contact us to remove the block.
Your AutoPay payments will continue, if applicable. Sign in or contact us to cancel your AutoPay.
Your monthly plan fees and add-ons continue, if applicable. If the balance expires, you have a 60-day period to re-establish service and keep the same number.
To cancel third-party subscriptions, learn how to manage mobile purchases and subscriptions.

Last updated: April 29, 2025

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