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Cancel your service

For your protection, only the account owner can cancel service.


ArticleDETAILED INFO

How to cancel

Are you sure you want to cancel? Maybe consider one of these options:


Still want to cancel?

Speak to one of our agents. Contact us


Want to cancel online?

You can cancel residential DSL High Speed Internet or Traditional Home Phone online (business accounts aren’t eligible). If you cancel either service, and change your mind, we may not be able to restore the service or phone number to your location. If your service is:
  • Part of a bundled discount, the price of remaining services (if any) may revert to then-existing price for such service.
  • Part of a combined bill, the remaining service(s) will continue to be billed unless cancelled.
  • Subject to a term plan, you'll be subject to any early termination fee associated with that plan.
Submit an online cancel request

Have a wireless account?

Find out what you should know before canceling wireless service.

Have a DIRECTV account?

Contact us to find out when your contract ends.
  • If you cancel your service or if we deactivated your account because you didn’t maintain the minimum programming requirements, you’ll have to pay a deactivation fee.
  • Under the terms of the DIRECTV Customer Agreement, we’ll bill all outstanding charges to the payment method on file when you cancel DIRECTV® service.
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Other cancellation terms and info

  • We may charge penalties and additional fees if you joined through a promo and cancel before your service commitment ends. 
  • Sending your cancellation request on a non-regular work day? Not a problem.
    • If you cancel on a holiday, we’ll take care of it the next regular business day.
    • If you cancel during the weekend, we’ll take care of it during our weekend operation hours that vary by region.
  • If you have an AT&T email account, you’ll have to wait 30 to 60 days after canceling the service to delete it. Learn how to delete your AT&T email account.
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