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Find your Wi-Fi info – NVG599

Looking for the Wi-Fi network name (SSID) and password (network key) you use to connect  wireless devices to your home network. Here’s how to find them.


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Modem / gateway

Arris

NVG599

KM1042194-slctrgrp_arrnvg599
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ArticleINSTRUCTIONS & INFO

Get your network info

Find your network name and password on your Wi-Fi gateway itself or on the gateway settings screen. The label on your gateway is the quickest way to get your network info. If you changed your Wi-Fi name and password from the default info on the label, use the gateway settings screen.

Wi-Fi gateway

Look for the sticker with the original Wi-Fi settings on the side of your gateway.
  • The Wi-Fi name is ATT followed by the last 7 digits of the gateway serial number (SN), or the name printed by SSID.
  • The Wi-Fi password is the 12-digit number labeled Wireless Network Key. (Mac OSX users may need to enter a $ character at the beginning of the Wi-Fi password.)

Modem sticker

Gateway settings screen

You can also get your network info from a device connected to your home Wi-Fi network. This is useful if you or someone else changed your Wi-Fi name or password.

With the NVG599, you may have multiple network names for each band being used: 2.4GHz, 2.4GHz Guest, and 5.0GHz.
  1. Go to your gateway settings.
  2. In Gateway Status, locate the Wireless section.
    • The Wi-Fi network name(s) are the Network IDs (SSID).
    • The Wi-Fi password(s) are the Network Keys.
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