Attach images and files to emails

Learn how to add, remove, or view email attachments in AT&T Mail.

Add or remove attachments and images

Want to send documents or pictures to your coworkers or family? Learn how to send files, attach images, open attachments in emails you receive, or troubleshoot attachment issues.

Add or remove attachments

To add an attachment in webmail:
  1. While composing an email, select the paperclip icon next to the Send button.
  2. From the selection window, browse to select the file you want to attach.
  3. Select the file you want to attach and select Open. To attach multiple files at once, hold down the Ctrl key as you select the files.
  4. Check the bottom of your message for an image or icon of each file you attached.
  5. Select Send when you’re finished with your message.

Want to remove an attachment? Hover over the attachment and select the black X. To remove all attachments, select Remove All.

Add inline images

To insert an image directly into the body of an email message:
  1. On your computer, find the image or animated GIF you want to add.
  2. Select the location in the message where you want to place the image.
  3. Drag and drop the image file into the email. The image is now part of the body of your email, not just an attached file.

Here’s what to know about using inline images:
  • Image sizes are optimized for inline display. Want to send the image in its original size? Send it as an attachment instead.
  • The Photos folder under Views includes all the images you’ve sent or received in your AT&T Mail account.
  • Depending on your browser, you may be able to copy and paste images instead of dragging and dropping them.

Download an attachment

Here’s how:
  1. Open the email.
  2. Select the attachment and then choose Save or Download (depending on your email program or browser) to save it to your device.

While browsing your email on, you can also see your attachments before downloading them by selecting Show Images.

Learn how to preview your attachments without downloading them

Troubleshoot email attachments

Having trouble sending, receiving, or viewing attachments? It could be a problem with your browser settings, the file size or name, or unsupported file encryption. Try these tips to resolve your problems.

Check browser settings

First, make sure you're using one of our supported browsers. Then, try clearing your cookies and cache.

Can’t find downloaded attachments and basic browser troubleshooting didn’t help? Check your browser download settings. You’ll find them in your browser’s Options, Tools, or Preferences menu. Once you’re there, just change your download settings and select where you want to save your downloads.

Reduce file size

You can attach up to 50 files to an email message with a maximum total message size of 25MB. Want to send larger files? Try using a free file-hosting service like Dropbox or YouSendIt.

Remove special characters from a file name

Make sure you haven't used any special characters (like #, $, /, or @) in your file name. These characters can cause problems in sending.

Reformat encrypted files

Attachment garbled or doesn’t open? It may be in an encrypted format. Encryption only works if both the sender and recipient have the key to decode it. Ask the sender for an unencrypted file.
Last updated: December 7, 2022

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