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Combine Wi-Fi network names

Having a single network name and password helps your Wi-Fi gateway route devices to the best network band signal.


Quick AnswerQUICK TIP

Update Wi-Fi info with Smart Home Manager
Smart Home Manager checks your Wi-Fi® info. If you have two network names, it lets you know when you sign in and lets you decide which one to use.

Don't have Smart Home Manager yet? You can get all your network connection info right at your fingertips. Manage your network using Smart Home Manager from your computer. Or, download the app from the Apple App store or Google Play store.

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DETAILED INFO

About Wi-Fi network info

You use your Wi-Fi® network name (SSID) and Wi-Fi network password to connect wireless devices to your gateway and get online. The Pace 5268, BGW210, and BGW320 have 2 network bands, 2.4GHz and 5GHz. Your Wi-Fi network may be set up with different network names for each one.

Having different network names helps identify each band, but it doesn’t offer the best Wi-Fi experience. New gateway band-steering technology works only if you have a single Wi-Fi network name.

If you (or someone else) set up separate names and passwords, we will step you through on how to change back to just one to take advantage of band-steering technology.

Manually update Wi-Fi info

From a computer connected to your Wi-Fi network:
  1. Go to your gateway settings.
  2. In Key Things to do Using Your Gateway, select Wi-Fi, then scroll to Radio Configuration
  3. Change and confirm these settings for both 2.4GHz and 5GHz:
    • Wi-Fi Interface: Set to Enabled.
    • Wi-Fi name: For Network Name (SSID), enter the same network name for both.
    • Wi-Fi password: If you don’t use the default Wi-Fi network password, select Use custom Wi-Fi Network password and enter the same password.
  4. Select Save. If asked, enter the Device Access Code located on your gateway.
  5. Select Submit.
FYI: You'll have to update the Wi-Fi network info on your devices when you combine your Wi-Fi names.

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