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Combine Wi-Fi network names

Having a single Wi-Fi network name and password helps your gateway route devices to the best radio signal.


Update Wi-Fi info with Smart Home Manager

Smart Home Manager checks your Wi-Fi® info. If you have 2 network names, it lets you know when you sign in and gives you the option to choose one.Sign in

About Wi-Fi network info

You use your Wi-Fi network name (SSID) and Wi-Fi network password to connect wireless devices to your Wi-Fi gateway and get online. The Pace 5268 and BGW210 have 2 radio bands: 2.4GHz and 5GHz. Your Wi-Fi network may be set up with different network names for each one.

Having different network names helps identify each radio band, but it doesn’t offer the best Wi-Fi experience. New band-steering technology in the gateway only works if you have a single Wi-Fi network name.

If you (or someone else) set up separate names and passwords, learn how to change back to just one to take advantage of band-steering technology.

Change your Wi-Fi info manually

From a computer connected to your home Wi-Fi network:
  1. Open a browser window window and enter in the address bar. This opens your gateway's users interface.
  2. In Key Things to do Using Your Gateway, select Wi-Fi, then scroll to Radio Configuration
  3. Change and confirm the following info for both the 2.4GHz and 5GHz radio user networks:
    • Wi-Fi Interface: Set it to Enabled.
    • Wi-Fi name: In the Network Name (SSID) fields, enter the same network name for both radios.
    • Wi-Fi password: If you don’t use the default Wi-Fi network password, select Use custom Wi-Fi Network password and enter the same password for both radios.
  4. Select Save. If required, enter the Device Access Code located on the side of your gateway in the Access code field.
  5. Select Submit.

Heads up: You may have to update the Wi-Fi network info on your devices once you combine your Wi-Fi names.

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