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User permissions for managing your account

Learn more about who can access your AT&T Internet or U-verse TV account online and at one of our stores.


Understand the different kinds of users

User permission chart

This table shows the user permissions for the main functions on your AT&T Internet or U-verse TV account. Keep in mind, AT&T Wireless primary account holders and authorized users can add AT&T Internet service to their account.

User permission levels
TaskPrimary access (online)1Secondary access (online)1
Make account updatesAsk general account questionsYesYes
Sign up for AutoPayYesYes
Sign up for paperless billingYesYes
View phone and internet usage detailsYesYes
Control account accessFix my AT&T registration issuesYesYes
Add or remove a person's secondary accessYes 
Give your primary access to a secondary and change yourself to a secondary userYes 
Make plan updatesChange your planYesYes
Add or remove TV channels or packagesYesYes
Perform billing tasksMake paymentsYesYes
Set up recurring paymentsYesYes
Schedule a paymentYesYes
See total account balanceYesYes
View payment historyYesYes
View and print reports on usage and trendsYesYes
Make profile updatesChange billing addressYesYes
Update contact phone numbersYesYes
Add email addressesYesYes
Opt in or out of certain automated messagingYesYes

See all important details

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