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Transfer contacts and content between phones

Back up and transfer data, contacts, photos, music, and more from 1 phone to another.

ArticleINSTRUCTIONS & INFO

Data transfer options

Before you start to transfer your info, make sure:
  • You have a Wi-Fi® connection.
  • Your phones are charged.

Apple and Android choices

Apple
First, confirm you have the latest iOS software version on your old device. To make sure:
  1. Go to Settings, then tap General.
  2. Tap Software Update.
  3. If you see Download and Install, download the latest version.
Next, use Apple QuickStart if you’re transferring iOS to iOS. If you’re moving from Android to iOS, use AT&T Mobile Transfer. See the AT&T Mobile Transfer section for detailed steps.

Android
You have some choices when transferring data to a new Android device. If you have:
  • Google Cloud: Tap start on your new phone and sign in to Google Cloud when prompted
  • A Samsung device: Use Smart Switch
  • Any other device: Use AT&T Mobile Transfer. See the AT&T Mobile Transfer section for detailed steps.

AT&T Mobile Transfer

  1. Make sure both phones are compatible with the AT&T Mobile Transfer app. If they aren’t, learn about other ways to transfer contacts and content. Compatible devices include:
    • iOS® - 8.0 and higher
    • Android® - 5.0 and higher
  2. Connect your old phone and new phone to the same Wi-Fi network.
  3. Download the AT&T Mobile Transfer app on both phones:
  4. Open the AT&T Mobile Transfer app:
    • On your old phone: From this phone will appear on your screen. Select that button and follow the steps until you see a barcode. You'll use it to make the transfer.
    • On your new phone: When To this phone shows on your screen, select the button and follow the steps until you see a barcode reader.
  5. Scan the code on your old phone with the barcode reader on your new phone. This links both devices.
  6. Follow the prompts to transfer your info.

AT&T Personal Cloud

Transfer your contacts, photos, and videos from your iPhone or Android phone.
  1. Sign up and get backup details
  2. Download and transfer back-up info
  3. Get more info about AT&T Personal Cloud
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Other backup and transfer options

From a broken phone
If your phone isn’t usable, insert the SIM card into a compatible working device or an SD card reader. Then, transfer the info from the SIM card to a computer.

From a lost or stolen phone
If your device is lost or stolen, learn about the different ways to find it. If you can't find your device but already backed up your data, check out our interactive Device Support Back up & restore tutorial.
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Video

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