Deals
iPhone deals
Samsung Galaxy deals
Father's Day deals
Business employee
55+
Military
First responders
Nurses & physicians
Teachers
Union
Credit card
Explore wireless
Plans & prices
Phones & devices
Upgrade
Bring your own
Add a Line
Switch and save
Trade in your device
International options
Shop new iPhones
iPhone 16
Samsung Galaxy S25
Why AT&T Wireless
Wireless help
More resources
Explore Internet
Plans & prices
Fiber
All-Fi (Wi-Fi)
Check availability
AT&T Internet Air
Moving services
Bundles
Gaming
Home business
Internet help
Internet Speed Test
More resources
Access from AT&T
Explore DIRECTV
TV bundles
DIRECTV help
U-verse help
Explore AT&T PREPAID
Prepaid plans
Phones
Bring your own phone
Prepaid deals
Prepaid account
Activate your service
Lease-to-Own
Home Phone Services
AT&T Phone
AT&T Phone – Advanced
Landline Phone
Lifeline
Phones & accessories
Digital phone help
Landline phone help
Bundles
Internet + DIRECTV
Internet + Wireless
Internet + Phone
Home office
Smart watches & devices
Smart home
In-car Wi-Fi
All accessories
Headphones
Cases
Chargers
Screen protectors
Speakers & smart home
Internet & TV equipment
PopSockets & more
Gadgets & gaming
Accessory deals

Exchange an accessory under warranty

Get warranty exchange info for a wireless accessory bought from us online or in a store. Didn’t buy it from us? Check with the retailer or manufacturer.

DETAILED INFO

Accessory sold separately

First, try to fix any issues with it. If you can’t fix it and you’re within the one-year warranty period, contact us

Heads up: If you have a Carson & Quinn phone case, it’s covered by a one-year limited warranty. 1

Accessory came with your device

Any charger or other accessory included in the device’s retail package is protected by the same warranty that covers the device. Learn about device warranty exchange

General info about exchanging your accessory

  • Accessories purchased from AT&T stores or online are covered by a one-year warranty. To exchange, bring a valid proof of purchase to any AT&T store.
  • If an accessory has a lifetime warranty, you can exchange at any AT&T store with valid proof of purchase within the first year. After the first year, contact the manufacturer for warranty support.


See all important details

Last updated: April 29, 2025

Browse topics

Did you get the help you needed?


Did you get the help you needed?