Exchange an accessory under warranty

Accessory sold separately
First, go to Troubleshoot & Resolve to fix any issues with it. Still not working correctly? Contact us to exchange your accessory within the 1-year warranty period.

Heads up: If you have a Carson & Quinn phone case, it’s covered by a 1-year limited warranty.¹

Accessory came with your device
Any charger or other accessory included in the device’s retail package is protected by the same warranty that covers the device. Learn about device warranty exchange

General info about exchanging your accessory

• Accessories purchased from AT&T stores or online are covered by a 1-year warranty. To exchange, bring a valid proof of purchase to any AT&T store.
• If an accessory has a lifetime warranty, you can exchange at any AT&T store with valid proof of purchase within the first year. After the first year, contact the manufacturer for warranty support.

See all important details