Many devices use a physical SIM card that is already inserted in the device. If you use a different SIM, you might not be able to access our wireless network or use all our network features.
If your SIM isn’t already inserted, learn how to put it in.
- Go to Device Support.
- Choose your device.
- Scroll to Getting started and select Hardware & phone details.
- Choose Insert or remove SIM card and follow the steps.
Is this a device upgrade or number transfer? If so, you’ll have to activate your new SIM. Let's activate it now
Have a new phone and a new number? You’re likely already activated. Turn on your device and make a test call. If you can’t make a call, activate your device