Learn how to unlock your phone or device

Find out if you can unlock your phone, Android tablet, or mobile hotspot, and then submit a request. Get unlock requirements for active military.

FREQUENTLY ASKED QUESTIONS

Expand All

Submit a request to unlock a device

Go to att.com/deviceunlock.
Select Unlock your device and follow the prompts.

Not with AT&T? We can still help you unlock your device. If the device works on our network, you’re covered.¹

Check your request status

Check your email (including spam or junk folders) or text messages for updates on your request. If you don't have a wireless phone account, you have to select Confirm your request in the email we sent you.
Go to att.com/deviceunlock/status and follow the prompts.

Good to know:

It usually takes a few minutes to approve your request, but it can take up to 48 hours. Don't have a wireless phone account? Make sure you select Confirm your request in the email we sent you or request will be canceled.
If we don’t approve your request, it’s probably because your device isn’t eligible to be unlocked. Review the list of eligibility requirements
If your device isn't eligible to be unlocked, and you're traveling abroad, choose an AT&T International Plan.

Unlocking your device

Once your request is approved, check your text messages or email for instructions and an unlock code (if required). iPhones® don't have unlock codes.

Lose your unlock code? Resubmit the request and we'll resend it to you.

See all important details

Last updated: July 25, 2023

Looking for more info?

Get info about device unlock eligibility

Enter PUK code

Lock or unlock your device screen

Did you get the help you needed?

Yes

Great! We're so glad we could help.

What worked? Anything we can improve? (Optional)

0/500

We're sorry that didn't solve your issue.

What could we have done to help you better?

0/500

Thanks for your feedback!

Community forums

Have questions about your Wireless service? Explore our community forums for answers.