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Learn how to unlock your phone or device

Find out if you can unlock your phone, Android tablet, or mobile hotspot, and then submit a request. Get unlock requirements for active military.


Quick answer
FREQUENTLY ASKED QUESTIONS

Why does AT&T SIM-lock devices?

Is my device able to be unlocked?

What if I’m on active military duty and need to unlock my device?

INSTRUCTIONS & INFO

Submit a request to unlock a device

  1. Go to att.com/deviceunlock.
  2. Select Unlock your device and follow the prompts.
Not with AT&T? We can still help you unlock your device. As long as the device works on our network, you’re covered.1

Check your request status

  • Check your email (including spam or junk folders) or text messages for updates on your request. If you don't have a wireless phone account, you have to select Confirm request in the email we sent you.
  • Or you can go to att.com/deviceunlock/status and follow the prompts.
Good to know:
  • It usually takes a few minutes to approve your request, but it could take up to 48 hours. Don't have a wireless phone account? Make sure you select Confirm request in the email we sent you or request will be canceled.
  • If you can’t find the email or text message we sent you, submit another request and we’ll resend it.
  • If we don’t approve your request, it’s probably because your device isn’t eligible to be unlocked. Review the list of eligibility requirements
  • If your device isn't eligible to be unlocked, and you're traveling abroad, choose an AT&T International Plan.

Unlocking your device

Once your request is approved, check your text messages or email for instructions and an unlock code (if required). iPhones® don't have unlock codes.

Lose your unlock code? Resubmit the request and we'll resend it to you.

See all important details

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