Showing Content for | Change your ZIP Code

Enter another ZIP to see info from a different area. X | `>`

!We can't find that ZIP Code. Try again.

Unlock your AT&T phone or device

Learn how to unlock your AT&T phone, Android tablet, or mobile hotspot. iPads are already unlocked.


Quick answer
FREQUENTLY ASKED QUESTIONS

Why does AT&T SIM-lock devices?

Is my device ready to be unlocked?

What if I’m on active military duty and need to unlock my device?

INSTRUCTIONS & INFO

Submit a request to unlock a device

  1. Go to att.com/deviceunlock.
  2. Select Unlock your device and follow the prompts.
Not with AT&T? We can still help you unlock your device. As long as you have a device that works on our network, you’re covered.1

Check your request status

  • Check your email (including spam or junk folders) or text messages for updates on your request. If you don't have a wireless phone account, you have to select Confirm request on the email we sent you.
  • Go to att.com/deviceunlock/status and follow the prompts.
Good to know:
  • It usually takes a few minutes to approve your request, but it could take up to 48 hours. Don't have a wireless phone account? Make sure you select Confirm request on the email we sent you or request will be canceled.
  • If you can’t find the email or text message we sent you, submit another request and we’ll resend it.
  • If we don’t approve your request, it’s probably because your device isn’t eligible to be unlocked. Review the list of eligibility requirements
  • If your device isn't eligible to be unlocked, and you're traveling internationally, choose an AT&T International Plan.

Unlocking your device

Once your request is approved, check your text messages or email for instructions and an unlock code, if a code is required. iPhones don't have unlock codes.

Lose your unlock code? Resubmit the request and we'll resend it to you.


See all important details

Did you get the help you needed?

Great! We're so glad we could help.

0/500

We're sorry that didn't solve your issue.

0/500

Thanks for your feedback!


Community forums

Have questions about your Wireless service? Explore our community forums for answers.

loading...

loading...