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Set closed captioning for U-verse TV

Learn how to set or update your closed captioning, audio, and language preferences for U-verse TV and how to get help.

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Set closed captioning and language preferences

Set your closed captioning preferences

Closed captioning (or CC) is provided by broadcaster’s channels. If available, U-verse subscribers can choose to enable or disable closed captions for live TV or On Demand programming.  

Setting closed captioning preferences for all channels
To enable or disable closed captioning, press the Options/Enter button on your U-verse TV remote and select On or Off.

To manage closed captioning settings right from your TV menu:
  1. Press Menu on your U-verse remote.
  2. Select Options.
  3. Scroll to System, then press OK.
  4. Select Closed Captioning and follow the prompts.

Once enabled, closed captioning will be displayed on all channels, if available by broadcasters.

Set audio and on-screen language preferences

Setting your audio and on-screen language preferences is easy:
  1. Press Menu on your remote control.
  2. Select Options, then Audio/Language and press OK.
  3. Select either Audio Language or On-screen Language.
  4. Follow the on-screen prompts and select Save.

Once enabled, audio and on-screen language preferences will display on all channels, if available by broadcasters.

Get help with closed captioning

Closed caption issues can originate from several different programming sources.
U-verse TV passes information received from the original program provider through to our customers.

The most common closed caption errors originate from programming sources and program guide information vendors. For example, a local station may experience technical problems in the generation of captions especially during live programming events, such as local news, sporting events, etc. If programming received from the national networks includes captioning errors, local affiliated stations will pass those errors along as part of the broadcast feed they deliver to U-verse TV.

In some cases, a TV receiver may cause good closed caption info to be missing or garbled. In these cases, it’s recommended to restart the device or to verify that the local settings are correct.

For closed-captioning issues (immediate, inquiries and complaints):

AT&T Closed Captioning
ATTN: Mr. Peterson
Associate Director
161 Inverness Drive West
Englewood, CO 80122

closedcaptioning@att.com
Phone: 800.347.3288
Last updated: March 31, 2021

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