Heads up: Be sure to return the defective device to us within 10 days of receiving your warranty replacement device.
Pack and return defective device
When you get your replacement device
Your replacement package includes return shipping materials so you can send us your defective device. If you can't locate the prepaid return shipping label, contact us.
What happens if you don’t return your defective device in time
If you have:
AT&T Wireless: We’ll bill you the full replacement value for the device.
AT&T PREPAIDSM: We won’t credit your card for the return.
Find out what happens after you return your defective device
When we get your return package
We’ll check your device for warranty eligibility. If the device has liquid or physical damage, we’ll bill you the full replacement value for the device.
For AT&T PREPAID, if it qualifies for an exchange, we’ll credit your credit or debit card the full replacement value for the device. It can take up to two weeks after we receive your device for us to credit your card.
Keep in mind We won't return your defective device to you once accepted for the exchange. The warranty exchange is complete once you receive your replacement device and we accept your defective device.