When we get your return package
Keep in mind
- We’ll check your device for warranty eligibility. If the device has liquid or physical damage, we’ll bill you the full replacement value for the device.
- For AT&T PREPAID, if it qualifies for an exchange, we’ll credit your credit or debit card the full replacement value for the device. It can take up to two weeks after we receive your device for us to credit your card.
We won't return your defective device to you once accepted for the exchange. The warranty exchange is complete once you receive your replacement device, and we accept your defective device.