Deals
iPhone deals
Samsung Galaxy deals
Cyber deals
Business employee
55+
Military
Active first responders
Retired responders
Nurses & physicians
Teachers
Union
Credit card
&More Benefits
Explore wireless
Phone plans
New phones & devices
Upgrade
Bring your own phone
Add a Line
Switch and save
Trade in your device
International phone plans
Shop new iPhones
Shop Certified Pre-Owned
iPhone 17
Samsung Galaxy S25
Why AT&T Wireless
Wireless help
More resources
Explore home internet
Internet plans
Fiber internet
Home Wi-Fi
Check availability
AT&T Internet Air
Moving services
Bundles
Gaming
Home business
Internet help
Speed test
More resources
Access from AT&T
Explore AT&T PREPAID
Prepaid plans
Prepaid phones
Bring your own phone
Prepaid deals
Prepaid account
Activate your service
Lease-to-Own
Home Phone Services
AT&T Phone
AT&T Phone – Advanced
Landline Phone
Lifeline
Phones & accessories
Digital phone help
Landline phone help
Bundles
Internet + Wireless
Internet + Phone
Home office
Smart watches & devices
Smart home
In-car Wi-Fi
All accessories
Headphones
Phone & tablet cases
Chargers
Screen protectors
Speakers & smart home
Internet & TV equipment
PopSockets & more
Gadgets & gaming
Accessory deals
  1. Home
  2. Support
  3. AT&T Wireless

Find or replace a lost or stolen AT&T Prepaid device

Learn what to do if your AT&T Prepaid device has been lost or stolen. Plus, learn your replacement options.

Try to find your phone or device

Your AT&T Prepaid® device may include a built-in feature that uses GPS to track its location.1 You can also pre-activate AT&T and third-party add-ons2 to assist in finding a lost or stolen device.

To find your device using GPS:
  1. Sign in to the account associated with your device or application:
  2. Follow the prompts to call the device or find it using GPS.

If you can’t find or recover your device

We suggest you:

  • Lock or wipe your device, if you have AT&T and third-party add-ons installed or activated.
  • Suspend AT&T Prepaid service, and block your device if stolen. This prevents it from being used on the AT&T network.
  • Change your passwords for other accounts on your device. This includes Apple® ID, Facebook®, and email accounts.
  • Report any credit cards stored on your device as lost.

Options for replacing your phone or device

Last updated: April 29, 2025

Browse topics

Did you get the help you needed?

Did you get the help you needed?