Find a store
Ver en español
Welcome back! We saved your cart items.
Go to cart
Start of main content
Find or replace a lost or stolen AT&T Prepaid device
Learn what to do if your AT&T Prepaid device has been lost or stolen. Plus, learn your replacement options.
Try to find your phone or device
Your AT&T Prepaid® device may include a built-in feature that uses GPS to track its location.
You can also pre-activate AT&T and third-party add-ons
to assist in finding a lost or stolen device.
To find your device using GPS:
to the account associated with your device or application:
Follow the prompts to
call the device
find it using
If you can’t find or recover your device
We suggest you:
Lock or wipe your device, if you have AT&T and third-party add-ons installed or activated.
Suspend AT&T Prepaid service
, and block your device if stolen. This prevents it from being used on the AT&T network.
Change your passwords for other accounts on your device. This includes Apple® ID, Facebook®, and email accounts.
Report any credit cards stored on your device as lost.
Options for replacing your phone or device
Bring another device you own to AT&T
Visit an AT&T store or National Retailer
Last updated: February 24, 2023
Looking for more info?
Suspend AT&T Prepaid service and block your device
Did you get the help you needed?
Great! We're so glad we could help.
What worked? Anything we can improve? (Optional)
We're sorry that didn't solve your issue.
What could we have done to help you better?
Thanks for your feedback!
Have questions about your Wireless service? Explore our community forums for answers.
Ask the community