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Learn about AT&T Call Protect app for iOS

Control spam and prevent unwanted calls from telemarketers and fraudsters.


ArticleDETAILED INFO

Requirements

  • AT&T wireless service (AT&T PREPAIDSM and FirstNet SIMs not eligible).
  • AT&T HD Voice-capable iPhone® (iPhone 6 or newer running iOS 9.3+).
  • Device purchased through AT&T. Smartphones purchased from other carriers or device manufacturers may not be eligible.
  • AT&T Call Protect1 app for iOS.
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Activate AT&T Call Protect

First, make sure you have the latest version of the AT&T Call ProtectSM app2 from the App Store. Once it’s installed, be sure you’re eligible to use it. Here’s how:
  1. Open the app.
  2. Enter your wireless number, then select Continue. If you’re eligible, we’ll send you a free text with a PIN.
  3. Follow the prompts to activate Call Protect.
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Manage Call Protect options

Avoid unwanted calls

  • Automatic fraud blocking3 detects and blocks potential fraud calls before they reach you. You can see a list of blocked calls in the app.
  • Spam warning4 alerts you when a call comes from a suspected spam source. You can also block calls labelled as Spam Risk.
  • Block any unwanted number with your Personal Block list5
  • Send callers you don’t have saved as a contact to voicemail with the Unknown Callers feature.
  • Get a heads up on calls from telemarketers, non-profits, surveyors, account services, and private or political callers.
  • Use SIRI shortcuts to enable call blocking and spam reporting.

Important:
To get spam and nuisance call warnings, make sure your device is in an AT&T HD Voice-coverage area and LTE is enabled. Refer to your device manual to find out how to check these settings.

Enable Unknown Callers

Send all callers you haven’t saved in your contact list to voicemail. Here’s how:
  1. Open the app and tap Block.
  2. Tap Unknown Callers, read the requirements, and then tap Send to Voicemail.
  3. Tap Enable. Your contact list will start uploading.
  4. Keep the app open until you see Unknown Callers set to Voicemail.

All other call categories or numbers you choose to block will stay blocked. Any numbers that aren’t stored in your contact list will go to voicemail. This may include calls from emergency responders.

Good to know:
  • You must have an active mailbox for this feature to function correctly.
  • The app updates all changes you make to your contact list every 24 hours for Android® devices and when the app is opened on iOS® devices.
  • We’ll remove your contact list, from the cloud, within 48 hours when you turn off this feature by setting it to Allow.

Block Spam Risk calls

  1. Open the app and tap Block.
  2. Tap Spam Risk and choose Send to Voicemail or Block.

Good to know:
  • We’ll send calls labelled as Spam Risk to voicemail or block them, based on your selection.
  • All other nuisance calls (private, account services, telemarketers, surveys, political calls, or nonprofit) will ring through with a warning if you don’t have a subscription to AT&T Call Protect Plus.

Add numbers to your personal block list

  1. Select Block in the app.
  2. Tap My Block List and tap Add.
  3. Choose one of the following:
    • Enter a Number, then enter a number you want to block.
    • Select from Call Log, then add the number you want to block.
    • Select from Contacts, then check the box next to the contact you want to block.
  4. Tap Block.

You can also go to the Call Log screen, swipe left, and tap Block.

Keep in mind: You can’t manually block unknown numbers or callers who hide their caller IDs, unless you have Call Protect Plus.

We still automatically block potential fraud calls, unless you choose to allow them. When private callers hide their numbers and the app flags those calls as fraud or spam, we’ll display those calls as 000-000-0000 on the caller ID. If your phone has a block list feature, the numbers you block in the AT&T Call Protect app won’t show on that list and vice versa.

Report unwanted calls

  1. Tap the call log entry for the caller you want to report.
  2. Tap Report.
  3. Choose Report Call Type.
  4. Describe the call.

Enable SIRI shortcuts

Shortcuts include blocking the last call received, reporting a call as Spam and reporting a call as Fraud.
  1. From within the app take the actions to:
    • Block a call
    • Report a call as Spam
    • Report a call as Fraud
  2. Go to your device Settings and select Siri & Search.
  3. Under Suggested Shortcuts, tap the + option to add any Call Protect shortcut.
  4. Follow the prompts to complete set up of the shortcut.

Unblock callers

  1. Open the app and go to the Blocked tab (it’s a red circle with a slash through it).
  2. Find and tap on the blocked call.
  3. Tap Unblock.

Turn off notifications

  1. Go to your iPhone Settings and select Notifications.
  2. Choose Call Protect from the menu.
  3. Toggle OFF the Allow Notifications setting.

Get more Call Protect app details

App settings info
Open the Overflow menu. Look for it in the bottom right-hand corner. You can delete your call history, manage your Call Protect subscription, and more.

Call logs for the app and your device will differ
The Call Protect app call log doesn’t log outgoing calls, and your device call log doesn’t show network blocked calls.

Delete and cancel AT&T Call Protect

You can cancel your service anytime:

Remember:
  • Canceling AT&T Call Protect deletes your settings, including your block list.
  • To cancel Call Protect from your wireless account, access your settings by opening Overflow. Look for it in the corner. Select Manage Account and tap Remove service.
  • Just deleting the app from your device won’t automatically remove the service.

See all important details
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