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Remove the AT&T ActiveArmor mobile security app
You can downgrade, deactivate, or uninstall the app from your device.
INSTRUCTIONS & INFODowngrade from advanced mobile security to mobile security
You have to downgrade from AT&T ActiveArmorSM advanced mobile security the same way you signed up for it. For example, if you subscribed from your iPhone®, you’ll have to cancel your subscription in iTunes.
- Open AT&T ActiveArmor mobile security and go to Settings.
- Tap Account. If you have an iPhone, choose Subscription.
- Select Free.
- Follow the prompts.
- Cancel your subscription through your device app store or your myAT&T account.
Deactivate ActiveArmor and remove the service
- Go to Settings in ActiveArmor mobile security.
- Tap Account and choose Remove Service.
- Choose one of the following:
- On your iPhone - confirm that you want to remove AT&T ActiveArmor mobile security.
- On an Android phone - select AT&T ActiveArmor mobile security.
- Tap Remove to finish up.
Uninstall the app
Just uninstalling the ActiveArmor mobile security app doesn’t remove the service from your account. It also won’t stop network-based fraud blocking or billing for AT&T ActiveArmor advanced mobile security. You must complete all steps to stop billing and remove the service.
- Use myAT&T or your app store to downgrade from ActiveArmor advanced and remove the subscription from your account.
- Deactivate ActiveArmor and remove the service.
- Uninstall the app from your device.
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